[Resolved]  Mts — Disconnection of services

Address:

Mumbai City, Maharashtra

At the core of this communication lies the permanent disconnection of my MBlaze (MDN: [protected]).

I had purchased the broadband USB modem from Vijay Sales, Inorbit, Malad (W), Mumbai. While purchasing, I was told that i needed to submit my relevant documents, but my card would start within 24 hours for the 1 GB free usage for 15 days. Which it duly did. Now, it worked for a day after which it just stopped connecting.

When I called the MTS helpline, I was told that I needed to recharge my card. I did a rechard of Rs. 99. Yet, the card wasn't working. When I called the MTS helpline again, they said the card wasn't registered. I asked them how could I register, they said i needed to contact the place I purchased te card from.

When I called Vijay Sales, they said they had no idea and I needed to talk to MTS customer service itself. When I called the MTS helpline again, I was told I would be contacted by a representative soon, but no response for another 3-4 days.

This happened over a period of around 15-18 days.

I submitted my documents after around 3 weeks at MTS service centre at Lokhandwala, Andheri (W) which were accepted. Yet, my card remained inactive. repeated calling didn't help in any which way. Thereafter, after around 15 more days I received a verification call from MTS. But yet, the service remained inactive.

I visited the Vijay Sales shop at Inorbit where I was connected to an excutive of MTS. I was told by him that my card was permanenty disconnected because of non-submittacce of documents. When I tried to delve deeper, I was told that the documents needed to be submitted within 15 days after which the number gets permanently disconnected if not submitted. I told him the entire story (as stated above) but he said he couldn't do anything about this. I told him I wasn't told by the MTS customer service executives about this clause and he simply said it wasn't his problem and that the matter was out his reach. And quite rudely at that.

Thereafter, I visited the Lokhandwala service centre only to be told that they're helpless too. When I asked them why did they accept the documents, they had no idea about what I was saying and simply told me that they're only a franchise shop and they can't do anything.

Thereafter, I exchanged around 20 emails (all documented) with MTS Customer Service executive by the name of Zeeshan Mohd. All I got fro them is that they're looking into the matter. I emailed the Nodal Officer of Maharashtra too, not once, but twice. I got no response from there.