Airtel Complaints & Reviews

airtelindia/telephone — hello tune subscription

no hello tune is subscribed by me,but my recent bill reflects the charges for the hello tune.
pl.waive off the hello tune charges & also stop the hello tune subscription.

THANKS TILAK MOHAN ISTWAL
TELEPHONE NO.[protected]
ACCOUNT NO.11256334
INVOOICE NO.[protected]

Airtel — forcefully subscription of Hello tunes

Hi,
My mobile no is [protected]. Card is on my father's name.
On 4th of sept I got a SMS from airtel telling that i have subscribed for HELLO TUNES and they
charged me 30 rs for the same . When i called customer care regarding this they were saying that
i received a call on 4th september at 5:05 pm and i agreed for the Hello tune subscription which i neved did. Also i did not received any call from AIRTEL at that time.They were lieing.
Then I unsubscribed for the service and asked them to refund my 30 rs.but they said that is not possible.

Airtel Prepaid — Forced subscribing to hello tunes!

My father has a prepaid connection. all of a sudden, one day, we got a SMS from Airtel stating that 30Rs has been deducted towards hello tunes. We had not asked for it. On calling customer care, they reverted the changes and told me that may be by accident your dad or mom may have requested to activate hello tunes. I discarded this as my problem was solved. I recently heard the same complaint from my mother in law and some other friends who are prepaid customers. It seems like Airtel is employing a cunning ploy to auto subscribe and make some money if people do not call back and revert it. This I think should be banned and Companies must not be allowed to do this automatically. May be if we need to have a government appointed 3rd party company who will verify if a consumer has really requested such a service or not. That way companies such as airtel will not be able to play pranks on innocent prepaid customers.

-- a minor correction --
May be we need to have a government appointed 3rd party company who will verify if a consumer has really requested such a service or not.

Hello Sir,
I am Subhashree Nayak, My customer id is [protected][protected]@airtelbroadband.And also i gave complain to customercare, issue number is[protected]
Airtel is giving the worst service with incorrect commitments due to which i have lost several thousands of rupees .I applied for 599/-plan with 128kbps and unlimited speed.Airtel service provider also tok all the information from my side and told me they are giving Rs599/ 599/-plan with 128kbps and unlimited speed.That persons mobile number is ([protected]).I paid 1000/-as instalation charges.Instalation pepole came and they also set the speed as 128kbps and also confirmed me and confirmed to Airtel customer care service .That persns name and phone no is ( Service engineer no :[protected] subhash goud).But At the month last when i was calling customercare by dialing 121 to pay the money they said that u r in Rs799/-plan .How is it possible.And also my landline phone bill is Rs.1800/-as i was not using this much amount.Its totaly impossible.I didnt satisfy with Sirtel Service.I think that Airtel provides the best customer service but now i thing Airtel is cheating us.We gave complain before 2 days, we didnt get any response from airtel side upto now.Please do the investication for my issue.And provides me the correct information.And also i want my landline bill details.Please solve my issue as soon as possible .Otherwise provide me your higherauthority email id or phone number i will give complain to him.

Regards,
Subhashree

We had requested 1st by telephone on 6 August to have our plan changed from 1299 Business Combo to Impatience 1299. We were informed by the Airtel staff that since their system was being updated we should email the request to “wecare.[protected]@airtel.in”and assured us that after this our plan will be changed to Impatience 1299 within 48 hours. Following the telephonic exchange, we sent an email dated 6th August for the same to change our plan

At this point we understood that Airtel will do the needful and hence started using the internet as per the new plan Impatience 1299.

On 14th Sep 2010 we have received the bill amounting to Rs 14, 509.84. Upon further investigation it was noticed that Airtel failed to change our plan from 1299 Business Combo to Impatience 1299. We have written to Airtel customer service the same day informing you of the error with a request to rectify the same. We received an email from Airtel explaining that Impatience 1299 is not applicable to our account.

We were not told anything to this effect when we made a plan change request on 6th August. Even after sending an email for the same we were not intimidated that the plan will not be applicable.

Now, on 17th Sep 2010 I get an email from Airtel saying that they never got any email from us. What is next - will they delete the telephone conversation as well?

am unable to use the call barring feature. it was working fine before but i forgot the call barring password . i tried a few password and it got blocked. now i cant change the call barring password. it get error "Barring password blocked". i tried contacting Airtel customer case many times but as per them its a cellphone feature and suggested me to contact Nokia for the same . i explained them by sharing the manual of the Nokia model that its a service provider server and they don't agree. please get the Call barring password unblocked and share the new password with me. My number is [protected]

dear sir hamari sim kho gayi hai no hai [protected]
hame ye sim card dubara niklvani hai par mujhe ye nahi pata ki hamne kiska id proof diya tha
plz aap mujhe bata de ki ye number kiski id par hai
mere email par send kar dena uska naam address age puri detail bhej dena

dear sir hamari sim kho gayi hai no hai [protected]
hame ye sim card dubara niklvani hai par mujhe ye nahi pata ki hamne kiska id proof diya tha
plz aap mujhe bata de ki ye number kiski id par hai
mere email par send kar dena uska naam address age puri detail bhej dena

dear sir /madam sir mere mo. me game club ka paisa kat raha hai jiski jankari customer care ko diya . to c.c. bola ki ye suvidha band karne ko kaha lekin aabhi tak band nahi hui hai kripya ye suvidha band karne ki kripa kare.delly paisa kat raha hai eske chate balance nahi dala pa raha hu. and DND bhi kar dijiye eska bhi c.c. me coplain kiya hu. mera mob no. [protected]. tankyou.

airtel/prepaid connection — prepaid to post paid connection

Hi,

I had requested for transfer of prepaid to post paid connection nearly 15 days back, however till now the same has not been done. Also, three days back my sim card has been blocked without any intimation and when i tried reaching the customer care, they say that this number is not avl on records whereas i have been using this no for last 5 yaers. Also, they told me that the same will happen on monday. I want to check does airtel not work on sat/sun. This has led to so much of problem for me. Would request you to take this on priority as i have no resource to reach out to my family and frends. No is [protected]

My name is Rajalakshmi and my Airtel Sim No.[protected]. On 6/12/2010 I have received message from Airtel prepaid service that, If I recharge Rs.35/- I will get Rs.35/- talk time immediately and after 48 hours they will send Rs.6.3/- talk time . So that I have recharge Rs.35/- today on 06/12/2010 through Transaction ID No.[protected]. At the same time I have received Rs.28.73/- talk time only. but till now I have not received full talk time. Therefore now I decided to approach District Consumer Forum to file complaint against Airtel Company and I will file Complaint before District Consumer Forum .
Yours faithfully
K.Rajalakshmi

7.08.09
To whomsoever it may concern at AIRTEL.
Please stop at once the Rs. 5.00 charges of FHM Video services.
I have already sent an sms via my cell no.[protected].
Regards,
D H Mistry.

Airtel Prepaid Service — Call divert

Sir,
I am trying to divert calls from my airtel no: ([protected]) to my reliance gsm no: which is [protected] but it is failing each and every time i try.Pls help me regarding this.U can contact me on my reliance mobile or send an e-mail to [protected]@yahoo.co.in.

Dear All,

I am another customer who got cheated by Airtel and not able to Divert the calls on my numbers as well.

Airtel advertise them-self as India's #1 network but they don't have Call Divert/Forward option which is very very basic option since all other network providers are having this option without any restriction.

Except Airtel, if you use any other network just you have to provide a valid Indian cell phone number (10 digit some time with +91 and sometime with 0) is enough to set the call divert but AIRTEL NEVER support any of the way.

I called 121 regarding the same, 121 executive said that Airtel not have Call Divert option.

Then I called 198 and executive told its not network based its completely phone based like that.

Then I explained the executive its both phone and network based and when I place the check call divert status why its checking from your network like that? then the call diverted to the Senior executive then again senior executive also seems very poor in knowledge about the Call Divert simply told me "Airtel Not have Call Divert" option and also he too told me this is completely based on the mobile phone that we are using.

Then again I explained about Call Divert how it will work in detailed manner to the Senior executive as well, Call Divert is completely depends on both the mobile phone and Network provider and also I told him that I am able to do with the same mobile phone with the other networks but only with Airtel, I am not able to setup the Call Divert option.

Then asked him to register a complaint but no proper response from him.

Then I write a mail to [protected]@in.airtel.com and no response then I emailed to Nodalofficer.[protected]@in.airtel.com and no proper response and then emailed to appellate.[protected]@in.airtel.com and I got the response as follows(if you read you can understand how WORST they handled me because I sent a complaint regarding the Call Divert but they sent a response for the bill plan change for a prepaid number),

As per the feedback received from our concerned team that your concern regarding the delay in bill plan change for your airtel mobile number has been addressed as call divert service is not allowed on given number from your airtel prepaid mobile number as per process.[REFERNCE: ROVAD[protected] and Qrc106091320095020059475].

So, I lost my all hopes and then I sent a mail to Airtel Presence [[protected]@in.airtel.com] about all my problems how worst I have handled by their executives and details about my problem of Call Divert option.

So far no proper solution from Airtel Presence.

I guess these day's AIRTEL is the worst network provider in India since I have experienced this personally. I am using airtel from past more than 10 years as a service provider but from past around a year very very worst at Airtel for sure.

No care for customer at all. Most of the executives at airtel customer care is very worst in knowledge about the telecom field and about the functionality of the telecom process. Even they never pay attention on which complaint they are working and what type of complaint they are working on if you read the above sample response from Appellate team you can understand that much better.

If Airtel keep doing like this then for sure one day they will close their business and all the peoples are are just come to the office and not working will loose their job and Airtel will loose their business and customers soon.

I kindly request all of you before get into the Airtel please talk to your friends who are using Airtel and then decide to purchase to avoid these kind of issues in future.

Airtel executives(worst customer care) and Airtel(very basic option Call Divert is not available at Airtel even newly stated networks are having it but India's #1 network not having) forced me to move out from Airtel. So, I have decided to move to the other network who care about their customer well and who provide all very basic options(I already investigated and it seems that all other networks are giving the call divert option without any restrictions for sure.


Regards,
One of the Customer who got cheated by Airtel

I[censored] are using a dual SIM phone and are trying to forward calls from SIM1 to SIM2, then call forwarding wont work. Its like dialing the SIM1 no from SIM2. Try in a different handset.

how to activate call divert facility mo9bile number to other network land line number

Airtel — Weak Signal at Shell Colony, Chembur

Representing the residents of :

Shell Colony,
Chembur,
Mumbai-400071

The airtel mobile signal is weak in this area, the calls keep disconnecting. This adds a charged call for every UNcompleted conversation, Is this a way to earn more ? If airtel really cares for the customers ... take corrective steps to increase the signal strength.
It is not difficult to shift to an another mobile operator for good service.

Sir,
I am using Airtel conection [protected] from last about three years. I have never activated any service on my connection. I have not used my nofrom March to May regularly becoz I was out of station & it was lost in May'09 I have reissued the same no through duplicate sim. But from last many days my prepaid balance deducting automatically Rs. 10/- per day for which I try to complaint on 121 many times but this service is also not working on my connection. After that I took the another no 936 from a shopkeeper on 3-4th August & talk to the executive who told me that he couldn't check the detail right now then I asked him to stop the service if it is activated on my connection.He told me send the message 'Stop' on 121. I send the same message & I got reply throgh '1210' no "there is no serivce activated on your mob' & 'if you start the serive send Start on '121' within 5 min I again send the message 'Stop' to 121.

But on 5th August my balnace again deduct by Rs. 10/- . I again complaint on 936. There one customer executive Suprna attend the call & she told me the amount is deducting against downloading but that time my sim was on NOKIA 1100 how is it possible I asked to her but she can't give the clearance & also any solution to stop the problem. After that I check my message inboxt there is "Airtel WAP service of cricket" agaist which my balance Rs. 10/- is deducted on 4th August & also from last month regularly

After 5 minutes all serivces like Hello tunes, Astology, Freindship started on my no. without my permission & also deduct Rs. 30/- for which now my balance is -30 right now.

Please rectify my account & recover my balance from last months

Thank You

Anup Kumar Kaushal

Hi,

I had a post paid connection with number[protected]. I disconnected this connection before four months. I want to activate my mobile conenction with the sane number now?. I want to transfer the type to prepaid also.

Thanks and Regards
Mohamed Ali.

I lost my ces phone no. [protected] without intimation because no id proof . lost of money rs 236.00

Date[protected]
To,
HSBC

Dear Sir


Re : Credit Card No.[protected]

I am employed with Everest Industries Limited having office at Mumbai. In or about Feb 2006, your marketing representative visited my Thane office and gave demo for the usage features of your card. While I was inquiring about the features of your card, your marketing representative obtained my signatures on some forms and obtained some documents from me for purpose of noting my name as “interested member” for filling inquiry form. Subsequently your Bank Credit Card bearing No[protected] was posted to me at my office address.

I say that without my using your card, your Bank sent me statement for Rs.210/-.approximately. I say that I immediately called your customer care number putting forth my grievance and called upon them to cancel my card and terminate services with immediate effect. I also called upon them to sent me letter for “No claim”, to which they showed their inability and stated that same is granted only in case where there is any dispute above Rs.1000/-, however they assured me that card is cancelled and services are terminated. I say that subsequent thereof, I have not received any statement from your bank till date.

I say that from last about 15 days, I am receiving sms from your bank for payment of Rs.4570/- towards aforesaid credit card pending bills. I had never imagine of such conduct from Big Banking Corporation like yours. I say that without usage of your services, how can I be made and forced to pay charges levied by you. I put forth my grievances with your customer care at Ram Maruti Rd branch, Thane who showed their inability to locate my bills and pending dues. They were also unable to provide me any Bank statement though I was ready and willing to bear the cost for same. I say that I also spoke to Mr.66667070 of your Bank collection centre at Mumbai,[protected] who responded to me rudely as if I am bring defaulter / criminal. I say that thereafter I spoke to your Delhi Recovery Cell at Telephone No[protected]/45023968 with Mr.Basant, who was also not able to resolve to my problem or provide me statisfactory reply.

I called[protected]/67116251/67116115 no one response

The said act of your to grab heavy & exorbitant amount from me for no fault of mine speaks of your volumes and attitudes to procure money by adhering to illegal means & making trap for the innocent customers like me.

I am therefore now constrained to put forth my grievance in writing for necessary action and resolution of my grievance. Request you please look into this matter and advise what should be my next step.
Yours truly,
Arun Shankar Kushwaha
[protected]@hotmail.com
[protected]
CC to for information and record

A) Thane
B) Mumbai
C) Delhi

Dear Airtel,
I want immediate 'unsubscription' of your so-called text-based services which I haven't yet got. If you don't stop it immediately, be prepared for the legal prosecution, resulting into your paying heavily for that. Thanks and warm(?) regards.

Airtel Prepaid Card — Unsubscribing Text Based Service

Dear Airtel, my mobile no is [protected] and I want you to immediately unsubscribe your so-called text-based services failing which you'll have to face legal action. Bye.

please de activate my wap services from my cell no.[protected].Pls treat this as urgent. I hate this kind of deductions frm my cell no.

hi!!! myself Abrar my number is [protected] I have an Airtel prepaid card the purpose of my complaint is I want to unsubscribe from stardust pack service I really don't know how I got up with such a stupid service for which my account balance is getting deducted simultaneously Rs.1 a day, I also complained to Airtel customer care but no action had been taken from their end, I want this work to be get done now.

hi!!! myself Abrar my number is [protected] I have an Airtel prepaid card the purpose of my complaint is I want to unsubscribe from "Stardust Pack" service I really don't know how I got up with such a stupid service for which my account balance is getting deducted simultaneously Rs.1 a day, I also complained to Airtel customer care but no action had been taken from their end, I want this work to be get done now.

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