Cheater, looter, fraud and unethical online store
Order ID : 9571525
Product name : Pogo 16 Jar Revolving Multipurpose Rack - White & Orange
I bought a Pogo 16 kithcen set for table. The price they charged is Rs. 999+ 299( shipping).
Srange when I asked them why so much shipping charge? Their answer was that they want to send goods safely LOL.
I beleived on Naaptol and bought the product. To my surprise the same product was available on SNAPDEAL, flipkart and ebay at a very very low price.
At SNAPDEAL - it was only 677 with no shipping charges.
I called to Naaptol and the response I got was disheartning. They dont speak with the customers nicely also.
They are looting the customers from all sides( be it delivery, price, quality
). The quality is also bad compared to others like flipkart( which I think is best).
They normally charge 30-40% more than the market price. Here in my case-
Snapdeal - Rs 677
Naaptol - Rs 999+ 299= 1248 so it is around 40% more than the price offered at Snapdeal.
Please see the conversation between me and Naaptol-
From: Sandeep Kumar
Sent: Thursday, June 19, 2014 12:02 PM
Subject: Re: ORDER CONFIRMATION MAIL-Prepaid
this item and the cost charged is 1248.00( which is too much). Why the hell the shipping charge is Rs. 299. Nowhere in India, the shipping charge is too much and that too for such a small courier.Most of the E-Commerce companies provides goods with free shipping.
I even checked the price of the same good in other online stores and to my surprise, the price was more than 40% less with free shipping. For example, the same item is available at SNAPDEAL at only Rs 665( compared to NAAPTOL which chares 1248). If you want, I can give you the screenshot of the proof.
I do understand that you are doing business for profit but charging this much amount is like cheating your customers. Even if the price varies around 5-10% then I would not have send this mail but charging more around 40% more than the actual price with shipping charge as Rs 299 is strange thing. Are you guys fooling your customers?
I did not check in other online stores as I had full faith on NAAPTOL but I am very sorry to have purchased something from your store. You are not running a business but you only bluffing and cheating your customers.
This is the last time I am shopping
with Naaptol and thank you for making me aware that I should never trust a store like Naaptol when there are better options like Snapdeal, Amazon, Flipkart, Ebay and many more.
I will never do shopping again with Naaptol nor will anyone
of my family member.
Date: Thu, Jun 19, 2014 at 3:47 PM
Subject: Order # 9571525
To: Sandeep Kumar
Thank you for writing to Naaptol.
Please be inform that we charge the shipping charges to ensure safe and sound delivery.
We have also clearly stated the shipping charges on our website as well.
Please be informed that product sold on Naaptol are genuine product also the quality of product is also high hence there will be a price difference.
However be rest assured as the product delivered to you is good and also it covered under warranty period.
From: Sandeep Kumar
Date: Fri, Jun 20, 2014 at 10:08 AM
Subject: Re: Order # 9571525
How much lie you say, this is evident from your mail and the way you respond to your customers shows the policy of Naatol. At least you should accept that yes, the price you tagged is very very high and next time you will be able to give me a better service
. At least if you would have said like that, then I will be little satisfied.
How funny it is! Flipkart packs its goods in a much better way and sends safely without charging anything, the delivery is super fast, they have an option of even refund if not satisfied and ironically the price is very affordable.
Yes, I do agree that you did not force me to buy your product and you had mentioned the shipping charges clearly but I did not bother to check that the same product with the same quaality and the same company product is available at such an affordable price. I did not check because I had full faith on Naaptol but you proved me wrong and Naaptol is not doing a proper and ethical business but it is looting and cheating the customers.
Regarding quality, Flipkart, snapdeal, Amazon has better quality or the same quality as you. The same product with the same manufacturer is available on Snapdeal for just Rs. 665 and no shipping charges(unlike yours 999+ 299). Do you mean to say that snapdeal do not send the goods safely.
And yes, why I buoght the product from Naaptol because we have a tie up with Payback card
and they provide online shopping option with Naaptol. I WILL MAKE SURE THAT I WILL ASK ALL MY EMPLOYEES FROM MY COMPANY(COGNIZANT) NOT TO BUY ANY PRODUCT FROM NAAPTOL