[Resolved] Naaptol / Heavy 1 Gram Gold — Defective product for 4 items inside the package | |||
Hello Sir, I ordered for a Heavy 1 gram gold on 9th Feb 2012 and it got delivered on 15th Feb 2012. My order number is : 3417426, When i see the pack inside there are lots of damages where pearl is missing in one necklace, ear stud is broken, chain is missing in one set, necklace is is not in proper size etc... When i call the customer care they say that we need to send the courier by our own expenses. Bluedart reversal service is not applicable for my area code of 600100 it seems. Its you mistake that you have sent the defective piece. But we are getting affected by this. Why should i unnecessarily spend Rs.300 for this? I'm totally disappointed with your service. People say that when we send the courier through other professional/ some other courier, naaptol people is returning it seems. I don't want to waste my money again. Please give me a solution for this. I want my money back. I planned for a TV through naaptol. But im totally disappointed with the service. I want my money back ASAP. Thanks & Regards, Karthik B Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Dear Mr.Karthik B,
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Be assured the amount would be reflected in your account within next 7-10 working days..
Do write us back at [protected]@naaptol.com if the amount would be not reflected in your account in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Be assured the amount would be reflected in your account within next 7-10 working days..
Do write us back at [protected]@naaptol.com if the amount would be not reflected in your account in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
Dear Mr.Karthik B,
We have given complete refund against your order # 3417426. We sincerely apologize for the inconvenience caused to you.
The amount has been credited to your bank account, below are the transaction details.
Advance Payment Mode Name : Credit Card / Debit Card (ICICI PG)
Amount Paid : 2298.00
Payment Transaction Number : [protected]
In addition, we will further evaluate how we can prevent this problems from occurring again in the future.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Do shop with us in future.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We have given complete refund against your order # 3417426. We sincerely apologize for the inconvenience caused to you.
The amount has been credited to your bank account, below are the transaction details.
Advance Payment Mode Name : Credit Card / Debit Card (ICICI PG)
Amount Paid : 2298.00
Payment Transaction Number : [protected]
In addition, we will further evaluate how we can prevent this problems from occurring again in the future.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Do shop with us in future.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
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Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
We are sorry to note that the item that you have purchased through the order no-3417426.
As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.
We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3417426] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write us back with the AWB# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.