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Naaptol.com - Wrong Delivery of Product & Delay in shipment

 
10 Reviews
User
  mkumarandd on Apr 12, 2013
Dear Sir/Madam,

I have placed a order coido 6015 car polisher in Naaptol. Com on Mar 10, 2013 and my order number is 6111357. they dispatched my order through “First Flight” couriers.


I received the product on my address. once i opened the product packing the product was different than the actual order which i have place. After giving information about the wrong delivery of product through mail and they have asked me to return the product to there delhi office.

So I have dispatch the product on their address of Delhi first flight Courier and they confirmed the we have received. And they have given the dispatched details below

and the number is AWB-Z87365404 dispatched date on 05-Apr-2013.

The above details i have got from Naaptol.com and they confirmed me that i will receive the my orders 3 to 4 days but till now i didn't receive my order almost one month gone. Still I am waiting for my replacement product.

Also I have tried to track my order tracking details in First Flight courier website but the tracking detail not available for the given consignment number

from last week's many times I mailed them but they didn't replay my mails I taking followup for product but they are just ignore the mails.

Could you please me how should I handle this kind fruad company and how will i get my placed order.

Kindly do the needful!!

Regards,
Muthu kumaran.


Complaint comments 9 Comments     Updated:
Resolve this Complaint  

Comments

N
User
SUJATA KULKARNI Naaptol  - DOMBIVLI(EAST), Thane, Maharashtra, India
 

RECEIVING WRONG PRODUCT - NAAPTOL

SIR / MADAM,
I HAVE ORDERED A MOBILE HANDSET ON 21ST MARCH TO NAAPTOL COMPANY. THAT MOBILE HANDSET WAS i5800 XPRESS MUSIC (FULLY TOUCH SCREEN MOBILE PHONE).BUT I GOT A FULLY WRONG PRODUCT.
WHEN I TRIED TO COMPLAINT ABOUT THIS TO THEIR COSTUMER CARE,NONE OF THEM WERE READY TO GIVE IMMEDIATE RESPONSE AND THEY WERE NEGLECTING ABOUT THIS MATTER.
PLEASE TAKE SERIOUS ACTION!
THANKING YOU,
YOUR'S RESPECTIVELY,
SUJATA KULKARNI
N
User
Naaptol.com Naaptol  - DOMBIVLI(EAST), Thane, Maharashtra, India
 
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on replyfromnaaptol@naaptol.com or Supportfromnaaptol@naaptol.com.







Thank you.
Naaptol Customer Care.
N
User
naaptol customer care Naaptol  - DOMBIVLI(EAST), Thane, Maharashtra, India
 
Dear Customer,

Would request you to kindly provide us with your order number or mobile number so that we can help you effectively on your complaint.

You can also reach us at our customer care number i.e. 09223516148

Thanking you in anticipation.

Regards,
Naaptol Customer Care.
N
User
pratiksalia Naaptol  - Maharashtra, India
 

incorrect information and product delay - NAAPTOL

I had placed an order for Blackberry 8830 sprint from naaptol after watching their advertisement in Mumbai Mirror newspaper on 05/12/2010 on the same date.
I have not yet received the phone and I have called the many times and most of the times they disconnect my call and once they also told me that this phone is only a GSM phone however the advertisement shows that is is a CDMA as well as GSM phone.
N Feb 25, 2011 by
User
vpsrivastava Naaptol  - Maharashtra, India
 
I also faced the same problem. it doesn't work for CDMA . In GSM too it doesn't support data. it seems to be locked with verizon. no suppport from naaptol and no refund
N Apr 4, 2011 by
User
anupam kumar singh Naaptol  - India
 

still waiting to receive my order - NAAPTOL

I logded a complaint earlier can I get my money back or the said is lapsed. My order no. 811581( 8GB green apple i-pod)
N Jan 8, 2012 by
User
reena84 Naaptol  - Maharashtra, India
 
total bluff package...even we faced the same problem...they said it works on cdma+gsm whereas it is only gsm and that too used phone
A Jun 4, 2012 by
User
Mukesh Jha Naaptol  - India
 
these naaptol guys are fraud one and they only cheat people, strong action should be taken against them or they should be ban in india
A Jun 16, 2012 by
User
abyvas Naaptol  - DOMBIVLI(EAST), Thane, Maharashtra, India
 
I bought a product having Order No. 3713482 from Naaptol.com on 17/04/12 and the product was delivered on 8/5/12. The product received is of very low standard and the vaccum cleaner is not working. Even the Dent Remover was a hoax and of no use. The nozzle of air pump was feeble and packaging of Tyre Puncture Kit was broken and it was scattered all over the box, in which the items were received.

Ms. Kavita from Naaptol advised to send the items back to
Quantium Solutions
Shop No 15, h. no. 4,
Anand Nagar, C S Road 1,
Opp Labh Darshan, Dahisar,
Mumbai 400068

The items were dispatched by Speed Post and Tracking Number was sent. The online tracking showed that intimation to collect the parcel was delivered by the parcel was not collected by NAAPTOL, even after repeated followups with Kavita and Divya Susai.
Such fraud companies duping innocent public should be siezed and Dept. of Consumer Affairs should strictly shut down such units in which the consumers are taken for granted.

Abhinav Vashisht
abyvas@gmail.com


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    Naaptol.com - Wrong Delivery of Product & Delay in shipment