[Resolved]  Airtel — Network Coverage issue for the Last 7 months

Is there any one in Airtel who takes care for the customer complain as it looks like the company has too many customers and they done need any more or they just want to take their customers for granted

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Hi Appellate office,

As per the call that I received form Airtel on Saturday from your office, your technical person was supposed to visit my house today (29 - June - 2009 ) after 6 pm, and now it's 11:45PM, neither did any one show up nor did any person call up to inform that they are not coming .

Is this the way you work, even after confirming with me that your technical team is going to visit my house to check the network issue no one shows up .


Do you expect us to come back home and wait for someone who is never going to come...


This state's how pathetic is Airtel's commitment and customer support ...


regards,
Shinjan

-----Original Message-----
From: Appellate.[protected]@airtel.in [mailto:Appellate.[protected]@airtel.in]
Sent: Friday, June 26, 2009 5:06 PM
To: Pal, Shinjan
Subject: Re: FW: URGENT Network Coverage and Call drop issue for +91 [protected] for the last 5 months

Dear Customer,


Thank you for contacting Appellate Officer Desk at Airtel. We are in receipt of your query/complaint and will get back shortly.


regards

Appellate Officer


Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am to 6:30 pm.


In response to:

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Hi Appellate office,



On 20th May 2009 I had write to your nodal office and looks like those guys are not fit for the job that’s been assigned to them. It’s pathetic on the part of Airtel for not responding to their customers. I have even called the customer care multiple number of times the only response that I receive is “we will get back shortly” and I have even attached is the last mail that I received from your nodal office.



If the nodal office team takes months to reply back, then what is the reason to have them in first case. Do this company works on its commitment or is it that everything is a gimmick . Just because you are the biggest service provider in the country you cannot take your existing customers for granted and do not even bother to look into this issues.



I have even heard from my colleagues about the poor customer and network coverage service of AIRTEL



Actually I am sorry to say this, The cobbler next to my house has more commitment than AIRTEL.



Let me know by when this issue can be resolved .



Warm regards,
Shinjan



From:Pal, Shinjan
Sent: Wednesday, May 20, 2009 4:53 PM
To: 'Nodalofficer.[protected]@airtel.in'
Subject: URGENT Network Coverage and Call drop issue for +91 [protected] for the last 5 months
Importance: High



Hi Nodal officer,



I had moved to the my the address mentioned below on 26th of December 2008 and found out that the network coverage of Airtel inside my house is roughly nil, on 28th of December 2008 I logged a complaint with Airtel customer care for my cell phone number +91 [protected]


Issue faced : As soon as I come inside the home my phone gets into the SOS mode. I need to get out of the house to take any call of make any call.

If a phone connection is not available when you require the most I don’t think there is any reason for maintain it. There are also call drops and due to this my monthly bill has also increased drastically.



Action taken by me: Called 198 customer care and they gave me a ticked number and said the issue will be resolved within 2 weeks time and they will call up for check up of improvement if the service, which did not happened and after 2 weeks when I called them to check the status and they said that they don’t have any update on the same and after that whenever I called them they gave me new resolution dates and push it . They are not ready to listen to me and whenever I call them they tell me a different story. The 198 complain department keeps on promising that it’s going to be rectified within the resolution data which has never happened till data which is about 5 months.



Every time I have to call them to find out the status and once in a while after getting blasting form me will call me back . This is going on since 28th December 2008 and now last time I called them to find the status of my complain again they have given me a resolution data as 20 of May 2009,



Today I am writing this mail as I am frustrated and fed up the kind of service that Airtel is providing.



More over every time I call them they generate a new case number so that the old case number is closed.


The current case id is : 27411651

In the last 5 months I have raised more than 7 complain and nothing has helped for the resolution.



I would request you and your team to help me to get out of this situation as the number that I have is from last 3- 4 years and since I work for the support industry I do not want to change my number. This issue of network coverage is taking a trip on my service as whenever I am at home my phone becomes not reachable and I need the face the consequences for not been reachable when required.

Kindly do the needful to get this network coverage issue resolved at the earliest .



Regards,

Shinjan Pal



#44, Chaithnys,

12th Cross, 1St Main,

Jagadish Nagar,

Bangalore 560 075