India Today Book Club — No response for Reebok Shoes Purchase

I have paid by creidt card (ICICI) for 2 years subscription over 25 days or more and
have yet to receive the coupons for the newspaper and the reebok shoes. In
the meantime I am continuing to pay daily for the paper. Can something be done.
Tathagata Roy
[protected]

I have ordered (Order # OGA[protected] for Reebok Fitness Kit with Shoe size 8. Good thing is that I received it in 1 week but the Bad thing is that shoe size was 6. When I called the Customer Care they asked me to return the wrong size shoe and they will replace the same with size 8 within 3 days. As requested I have sent my shoe through DTDC courier (Consignment# H[protected] on 14 - Feb - 2009 to Living Media address as mentioned by Customer Care which is written on the Purchase receipt.

I request the authorities to kindly look into this and replace my shoe ASAP.

Hi,

Two weeks before I was confirmed by you that my order (0GA[protected]Reebok Fitness Kit ) has been fully processed and there are no other extra charges will be made from my end.And also I was informed that it will reach me by next 20 working days through BLUE DART Courier.I was eagerly waiting for the despatch details of my order.

Instead of the despatch details, I received the following heart breaking SMS to my mobile number [protected].

"Ur order with Bookclub for Reebok Fitness Kit for Rs3199 failed on Credit card.You can pay by Cash on Delivery.Send ITBC<space>FIT to 52424.T&C apply"

I have already made my payment of Rs 3199/- through my Deutcshe Bank Debit Card and got confirmation also from your end in the month of Feb'09.But I am not sure why I am getting these many contradictary messages.Still how many mails I need to write to get my order?.Am I being valued in ITBC as a customer (ITBC[protected] ?

Please do not send e-mail again stating that you will receive your order within next 20 working days, because I have already received the same replies for almost 3 times from your end whenever I report the same problem.

Please try to understand my problem and do the needful.Still expecting Best service from your end.


Thanks,
Bagiyaraj.N

Dear Mr. Niraj Kumar Your complaint has been resolved on 7/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Dear Mr. Sunil Kanwade Your complaint has been resolved on 13/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Dear Mr.Jayvadan Shah Your complaint has been resolved on 14/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

Dear Mr.Durga prasad Your complaint has been resolved on 14/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]