[Resolved]  Nokia 5800 Music Express — Defect in mobile handset

Nokia - Music Express 5800 — Defective piece

I purchased a Nokia Music Express - 5800 from my regular Nokia Dealer - Galaxy from Thane on 7th April 2009 for Rs.18500/-. I have been using the phone with utmost care. Yesterday morning (11th May 2009) my alarm rang on the phone for 6.00 am as usual. At 7.00 am when i picked the phone to make a call it was dead. I tried charging it, removing the battery and inserting again all was in vain. I informed my dealer and sent it across to him at 1130 am. He sent the same to the Nokia center who says there are some stains of some liquid inside the phone. I went across to the nokia store and they showed me the same. Now I m the only sole person using the phone. My say is that the phone itself was defective before purchasing. Your people say that Nokia has a very strong QC check on all products before putting it in the market.
I deny this statement.
In January 2009, I have purchased a Nokia 5310 sealed box. When opened and we inserted the battery for the phone it didn't start. We took it back to the dealer and he accepted that the battery was dead. He replaced it with a new one. Now how did your QC missed this!! When I m telling you that my current Nokia 5800 has not been mishandled then why is my phone not being replaced. Your Nokia service center also accepts that the phone externally is not damaged and it is also difficult for any kind of liquid to seep in through the volume control switch.

This is an defective piece sold to me and I would like it to be replaced.

It is very disappointing that a customer has to plead for an instrument which has been purchased and your people are least bothered to treat this problem. It is not your hard earned money, but I know the pinch of spending Rs.18500/.

I would appreciate if you treat this on an urgent basis.

Regards
Manisha ([protected]@yahoo.com)

Nokia 5800 Music Express handset — Defective handset

I bought a nokia 5800 on may30th, 09. After bringing the phone in home I found the headset was not working properly.I lodged the same at barrackpore nokia care on jun 1st' 09.After two week they replaced the same.But then it got found that there is actual problem in the handset's connectivity that's why the headset was not working.Again they filed one new jobsheet for my headset and promised the repairing of the same within 3 working days.at the same time one extra job sheet was filed for my PC suite CD as it's was malfunctioned.Then after three days they replied the handset can't be repaired locally and it needs to be sent to nokia headoffice for the repairing and will be repaired within 10 working days.But since then 2 weeks have been past nothing has been done and the nokia care is not being able to answer when it will be repaired actually.
As I have bought a expensive mobile with all the documents with me, i expect prompt service in time of need.But here I have bought a new mobile for 1 months which i was unable to use properly for a single day.
I simply want replacement of that defective nokia 5800 handset.How come reputed company like nokia package a product with so many defective parts(handset, headset and PC suite CD) in it? a Really frustrated with the nokia care service.

I had purchased NOKIA 5800 X.M; IMEI No [protected] dated 11th June 2009 from Nokia Priority Dealer(Sushil Telecom).After about 10 days into using the phone,I started having recurring reboot and hanging problems.I immediately went back to the priority dealer to replace the handset,but they rudely directed me to Nokia care.I then submitted the same to Nokia Care(Dexters Digital Lab) at Rohini - Delhi.
The phone was purchased at an amount of Rs 18,850/-
The case reference number is 1-[protected]
The phone was returned back after a software reinstall.In the Nokia Care centre,after standing in queues for long hours repeatedly for the same problem,i was harassed by the Nokia care staff,who did not even have basic courtesies for solving problem of a newly purchased handset.After the problem recurred,it was again submitted back and was returned by Nokia after 20 days with no changes.This clearly proves the the handset provided by Nokia is defective.
When demanded for an immediate replacement or refund,Nokia promised to do the same once the phone was submitted again.Accordingly i submitted the phone,but i have not got any refund back from Nokia's side.Inspite of my submitting the phone several times,the problem persists and therefore i want an immediate refund and good riddance from Nokia.
To sum it all up,three months have passed,and the phone has only been with me for 10 days.
I request your good self to see into the matter and provide me with immediate refund.

Nokia 5800 — not working

Sir/madam
My Nokia 5800 Xpress music phone was not swithed on after 20 day’s of purchase. It is now under warrenty ,I have given this phone to Nokia Care, Balasore,Orissa.they have taken 24 days to repair,but they have given me a old nokia 5800with different IMEI no. which was not as my 5800.In this phone lot of damages are there with old software version,no free GPS subscription.when I again gave a complain to Nokia care they only updated the software,not given the newer phone.after one day I found that the phone is restating automatically in every 30-45 sec and after 2-3 times of restarting it is switched off. Now after pressing the swith on button it is not switching on similar to first problem.If Nokia care is unable to repair my original phone,they should given me a another new nokia phone as it is under warrenty,but they don’t have a rights to give the older phone which has a lot of problems.Anyhow i want immediately a complete new 5800 model,otherwise I will go for consumer case.

Thanks
Avijit Jena
Mob.No-[protected]
Email Id- avijitjena.[protected]@gmail.com

Nokia 5800 — defective handset

Sir/Madam
I brought a Nokia 5800 Xpress Music from Nokia priority dealer,Balasore,orissa with IMEI No.- [protected] on 23.09.2009 with a cost of Rs.13500/- but the phone was not swithed on after 25 day’s of purchase. It is now under warrenty ,I have given this phone to Nokia Care, Balasore,Orissa with a Job sheet no.[protected]/091024/11 on 24.10.2009.They have taken 24 days to repair,and delivered me a old Nokia 5800 with different IMEI no.-[protected] on 18.11.2009, which was not my original 5800.In this phone lot of damages are there with old software version,no free GPS subscription as initially.when I again gave a complain to Nokia care they only updated the software,not given the newer phone.After one day, I found that the phone is restating automatically and after 2-3 times of restarting it is switched off, the displays goes down and switched off any time. Now after pressing the swith on button it is not switching on some times similar to first problem. Again I have given this phone to Nokia care with jobsheet no.[protected]/091125/70 on 25.11.2009.Since it is under warrenty ,if Nokia is unable to repair my original phone,they should given me a complete new set with all features as on my initial new phone but they don’t have a rights to give the older phone which has a lot of problems.I want a complete new handset immediately,otherwise go for a consumer case.

Thanks
Avijit Jena
Mob.No-[protected]
Email Id- avijitjena.[protected]@gmail.com

nokia 5800 music express — Defective product of Nokia 5800 Music Express - Replacement required.

Dear Sir/Madam,

I am really sad to say that I have brought my Nokia 5800 Music Express device less than 90 days back(Exact date of purchase 11/10/2009) I am facing lot of problems which really made me to loose the confidence in Nokia products.

On 29 Dec 2009 I logged issue with Nokia care centre in Koramangala in Bangalore.(Samvradhi Technologies, A/4, KHB Colony, 5th Block, Kormangala, Bangalore-95) As this care advise I had formatted my memory card twice and lost many important data & paid software’s too.(around Rs, 3500)
And they took 10 days to fix the problem and I finally got my mobile back on 07/01/2010 evening. As I check my device after receiving from centre I felt it was ok to use, but I’m unable to use the WEB services. I have called my service provider (Airtel) many times and begged them to check the connection settings. The settings are correct & unnecessarily I had troubled them to check the settings more N more times. Finally it was found that it is an handset issue.

After that again I have submitted my device in same nokia care centre on 9/1/2010 (Job sheet number[protected]/100109/2, Complaint numbers: Complaint numbers: 1-[protected] and 1-[protected]). I had called Nokia care numbers many times and I spent lot of my precious time (hour’s together leaving my work) in your centers to get ready but still there is no use at all.
Finally after 13th Jan 2010 telephone conversation with Mr. Rajiv(Nokia care executive) they have advised that my phone is ready in Nokia centre and it was under the observation of their technical engineer and it is working fine after the repair. When I requested for replacement they assured me like the problem will not repeat again and requested me to accept the device from care center.

It was told by Nokia executives that my device was repaired in the head office. I collected the device on 15/01/2010. But it was not working and facing same problem. I think playing with customer patience & time is part of Nokia standards & values.

My issued not stopped anymore. Again I have called Nokia care complained they told me to submit my mobile again. This is the forth time I have submitted my device in nokia centre its completely defected product. They made me to roam around their service centers and spending my money. I don’t have any words to describe about their terrible service. I brought this cell less than 90 days back & submitted for respire 4 times. I have maintained my device in well manner but now these people spoiled it by repairing it again & again.

I have written formal complaint and sent to
Post Box No.75, Whitefield Road, Whitefield Post, Bangalore -560066 Karnataka.
(Through DTDC Courier & Cargo Ltd, Docket Number B[protected]
But there is no response from them. I am really fed up of calling care & roaming around the service centers. As per today’s telephone conversation with Nokia careagain I have submitted my device in nokia centre and requested them for replacement. I am struggling from 20 days without my mobile and it’s completely harassment from Nokia.

Please advise me how to go for it now.
Awaiting for your reply & help.

Thanking you.
Regards,
Amaresh Babu A

Device Module: Nokia 5800 Music Express
Device Serial Number: [protected]
Software Version: V31.0.101
Product Code : RM-356
I can reach in following contacts.
Amaresh Babu A
#462, Arshitha Nilaya, 7th Main,
Kumarswamy Layout 2 Stage,
Bangalore PIN:560078
Karnataka. India
Mobile +91 [protected]
Office: +[protected]
[protected]@gmail.com