[Resolved]  Nokia Care — harrassed by service

Nokia Care — Not providing service

I have Nokia 5730 which have problem joystick not working and 1 number button no work. I submitted my Mobile on 23/05/2011 to Nokia Care A.A Electronics Amritsar. After 10 days they returned me phone without repairing it and told me that handset flex is not available in the market. When I start the phone it does not switched on. When I gave them my mobile is in working condition except joystick and 1 number key. After 22 days still I have not received my handset repaired. Jobsheet No. 50152 is attached with this complaint. Please solve my problem.
From
Harpreet Singh
Mb: [protected]

Yes! I truely agree to all the above misconducts by the Nokia Care. I too have been harassed my times by The Nokia Care while giving my phone for repair. Nokia is now-a-days a pure cheater, and I strongly recommend everyone not to opt for any Nokia devices, rather choose other brands. Nokia is making fool out of the Indians...

NOKIA, Nokia N900 — Fault Developed at NOKIA CARE

I had given my NOKIA N900 for repair to Nokia Care, Koramangala on 28th May, 2011.

Issue: I was facing network issue where in sometimes network used to fluctuate (off and on).

When I went to collect the handset back, I was informed that the handset is not repairable. But, when I checked it had developed a different fault altogether wherin the SIM itself was not getting detected. So, CC kept it back to check once again. Now it has been 4 times I have visited the centre and getting a response that I have to collect the handset in faulty condition.

The fault which has been developed at NOKIA care end should be rectified since the handset is of no use now.

The job sheet clearly says that there is a network access issue "sometimes". This job sheet was filled up by their service desk after doing the inspection of phone for 2 hours (For which they charge Rs.50 separately).

Now I am getting a response that the job sheet doesn't matter. Even the centre manager is not facing me. They simply say that you can leave the handset if you dont want to collect it back or escalate wherever you like.

I need a replacement or credit for my handset if not repairable. Else, need the handset in same condition in which it was while submitted.

JOBSHEET NO.[protected]/110528/63

NOTE: I tried to find out escalation matrix which is not available anywhere. So, am not able to find out where to escalate. Have registered a complaint with CC which is the only option given by NOKIA. Compalint ID: 1-[protected]

Nokia — nokiacare

hi, i buy a nokia e7 handset before one month, usme ek choti si problem hui wo usb connect maang raha tha, i give it to nokia care they check it well they said isme sorting pblm hai set changing ke liye company jayega, it takes 10 days, they give me the job sheet, after 2 days i got the call from nokia care ki aapka set ban gaya hai choti si problem tji theek ho gaya hai, i went to nokia care to take it, unhone job sheet le li fir bolte aapka set nahi ban sakta aap le jao, yeh dabba hai, hamari kaafi bahas hui naya set hai bhai, fir wo bole humne aapki job sheet banayi kab, unhone phone ke part changr kar diye, aur job sheet bhi cheen li, they were liar. plase help me out sir. its mayur khiyani [protected]

hi, i buy a nokia e7 handset before one month, usme ek choti si problem hui wo usb connect maang raha tha, i give it to nokia care they check it well they said isme sorting pblm hai set changing ke liye company jayega, it takes 10 days, they give me the job sheet, after 2 days i got the call from nokia care ki aapka set ban gaya hai choti si problem tji theek ho gaya hai, i went to nokia care to take it, unhone job sheet le li fir bolte aapka set nahi ban sakta aap le jao, yeh dabba hai, hamari kaafi bahas hui naya set hai bhai, fir wo bole humne aapki job sheet banayi kab, unhone phone ke part changr kar diye, aur job sheet bhi cheen li, they were liar. plase help me out sir. its mayur khiyani [protected]

There seems to be no response from anywhere. neither the complaint ID is working nor anyone did a revert after providing details on the given ID.

Is there any other way out? I would like to meet someone face to face to explain the complete issue and the kind of response I had got from Centre which is really pathetic. Does NOKIA cares to keep an eye on their centres for behavior towards customers?

Is there any kind of escalation matrix available? Till when should I wait for a revert? This can't be open ended definitely.

It seems that all these are fake IDs to keep customers running behind expecting some revert from NOKIA.
Dont think anyone can expect a positive response OR response as such from NOKIA CC or these kind of IDs anytime.

i am surabhi from mumbai, i had given my nokia phone x6 to repair.the problem was of battery and camera button.care center people assured me to given it within 5days.then after that they started making excuses of not done.still in processes.. this repair drama took 1month after that i come to know these people instead of repairing they have damaged my phone.they damaged my display..display of phone and now they cant repair it..these are d nokia people.the address of that care center is
Royal enterprises
Address: 12 Jiten Appartments Opp GR Super Store
Rajkumar circle J.P Road Andheri (w) Mumbai 400058
Phone:[protected] / 26792283
Fax:[protected]
Email: [protected]@nokiacareindia.com
you should take action against such miscreants.

HI,

Very sad to say that quality of service provided by Nokia care is very poor.I gave my Nokia 5800 Xpress music to nokia care with a complaint of battery draining problem and asked them to check the battery for replacement.I got the reply that battery is very well and its a software problem.They returned the phone after 1 hour with a charge of 300 rs. I found the phone was not repaired and i returned it the next day and it took 4 days for them to repair.They told they will cal me that never happened. I went there after 4 days and they gave my mobile back instantly. Still the phone is showing same complaints and my theme color has changed. Dont know what to say. Really sad t see these stuffs going on with a reputed brand like Nokia. I am a regular Nokia user for years and have now decided not to do the same mistake. Myself from Kerala and my mobile was serviced by Kottayam-Pala Nokia care.

Thanks

Nokia Care — Improper service from Nokia Care on Handset in warranty

I have purchased 2 nokia e-5 from a retail shop 7 months back. One cell is working properly while other is having some or other software problem. It gets hang and then switch off if I try to switch it on it doesnt start untill I replace the battery, I have taken the cell twice to the nokia care but they just update the software and give the cell back but the problem still persist. I am fed up and very much annoyed with the nokia service which I never expected.

sir
mera naam ashish khemani
sir main aapke nokia care araria (bihar) se bhut padesan hu
maine ek nokia 3110 mobile repair karne diya tha ek week rakhne k baad unka rply aata hain ki wo mobile hamare nokia care amin nahi banega hamne unse jawab manga unhone koi response nahi diya unhone kaha ye mobile nokia care main nahi ban sakta
sir maine wahi mobile market main banane diya market main whi mobile 2 dino main bana k de diya gya iska matlab main kya samjhu ya to nokia care ko achhe engen. rakhne ki chamta nahi hai ya usse achhe engen. market main baithe hay hain
maine to soach liya hain mai kabhi nokia ka koi mobile purchase nahi karunga
auu apne friends circle main kisi ko lene dunga
please action of nokia care araria

dear sir,
My name is anupam.I am from Distt.JIND(HARYANA).I am facing problem from my Nokia n73 from 1year.I have reached 10 to15 times at Nokia customer care center.But they did not solve my problem.I am facing problem like "showing memory full when phone and memory card were having free space", "key-pad not working", "camera flap is not working properly".they have also attitude against customer.What should i do to solve my problem against Nokia customer care center.

الاستاذ /المدير العام المحترم
أنا بقالى أسبوع بأعانى من سوء خدمة العملاء التى أخرجتنى عن شعورى يافندم أنته شركة نوكيا وليكم فروع على مستوى العالم وانا لما اشتريت الجوال قالولى ان ضمان نوكيا عالمى ويسرى فى اى مكان يافندم موظف نوكيا فى مدينة طنطا قالى ان الجهاز معيوب يوجد به عيوب صناعه واضحه ولابد من أستبداله وقال بسهوله جدا ياخده لما يجيله أمر مباشر من خدمه العملاء فى دبى هوه يستلمه ويرجعه المصنع اللى أنتجه دى مشكلتكه انته مش يبقى الرد منMohamed Ayan
Nokia Careline
Nokia Middle East & Africa


[THREAD ID:1-5ECJ8MZ]

الرد من أستاذ/محمد مستفز جدا وخلانى أكره شركة نوكيا اكتر من انى بكرها جدا حاليا وانصح جميع الناس بعدم التعامل معها يقولى روح وديه السعوديه واصلا مراتى هتجيب فيزا وتروح ترجعه من السعوديه كلام مستفز وغير لائق كل ده علشان مش بيحل مشكله ياعمى الجوال بايظ لابد من استبداله ولا نقبل حتى تصليحه لاننى مش هشترى جوال جديد ويبوظ بعد شهرين والصيانه تلعب فيه وكل ده بيقلل من سعره لو حبيت ابيعه بعد كده هيقولوى مفتوح

نرجوا حل المشكله والله لان اتنازل عن حقى وسأرسل شكوى الى صاحب الشركه فى فلندا وهبعتله جميع الايميلات لاننى لن اتنازل عن حقى
ملحوظه اتصل بينا موظف من نوكيا وقال هيبعت لمدير نوكيا كير مصر علشان يغير لينا الجوال
د/شيرين الهلالى
جوال[protected]

rom: Mohamed Elmahdy Moh Elmahdy <senior.[protected]@yahoo.com>
To: "ext-custservice.[protected]@nokia.com" <ext-custservice.[protected]@nokia.com>
Cc: "ext-custservice.[protected]@nokia.com" <ext-custservice.[protected]@nokia.com>; "ext-custservice.[protected]@nokia.com" <ext-custservice.[protected]@nokia.com>
Sent: Saturday, July 23, 2011 12:02 PM
Subject: Re: Nokia Careline - Shereen Elhelaly - Nokia N8-00

Soory Sir
This talk is unfair and illogical
This talk is not good because when I bought the phone Nokia Qaloly ensure world and I'm not traveling Saudi Arabia remains again So I lost my right to buy mobile is NO good in manufacturing
Actually I do my mobile phone in the garbage because you do not respect me
Nokia official said this mobile industry defective and must change and restored the factory
Nokia worst customer service and lose time customers

Nokia is No good company relay Nokia Customer Care ridicule me and I filed a complaint to senior management and the owner of the company Noted yesterday nokia care called me from Dubai promising me my problem will be solved by manager of nokia care in egypt and replacing the mobile N8 by New Mobile
Dr/Shereen
Mobile[protected]
N8












From: Mohamed Elmahdy Moh Elmahdy <senior.[protected]@yahoo.com>
To: "ext-custservice.[protected]@nokia.com" <ext-custservice.[protected]@nokia.com>
Cc: "ext-custservice.[protected]@nokia.com" <ext-custservice.[protected]@nokia.com>
Sent: Friday, July 22, 2011 12:03 PM
Subject: Re: Nokia Careline - Shereen Elhelaly - Nokia N8-00


I Cut my relationships with Nokia, because it is not upholding & respect the customer company
I will inform all my family and friends I am subjected to a fraud and theft From Nokia
Because salesman told me ensure that he knew me as an international company i2 shut down and remained an international security
I bought a needy Saudi Arabia Visa because I go to change my mobile N8 from there
I am rejecting the principle of manufacturing defect repair that I am currently in Egypt, especially the western province(Gharbia)Tanta. I need a new mobile after it approved the Nokia employees in the city of Tanta manufacturing defect that
I need to a new device is necessary I will go to police Action complaint read this article about the news and told the company Nokia that you do not respect customers
by the device manufacturer Nokia Received in Egypt and will come back to factory made an error
Nokia is company don’t respecting customer I will told all people
Dr/Shereen
N8
mobile[protected]








From: "ext-custservice.[protected]@nokia.com" <ext-custservice.[protected]@nokia.com>
To: senior.[protected]@yahoo.com
Sent: Thursday, July 21, 2011 6:54 AM
Subject: RE: Nokia Careline - Shereen Elhelaly - Nokia N8-00

Dear Mrs. Elhelaly,

Thank you for emailing Nokia Careline.

We regret to hear that you are facing issues with the Nokia N8-00 and apologize for inconvenience. In response to your enquiry, kindly note that the Nokia warranty is only valid in the country of purchase meaning if you take the device to Nokia Care in Egypt then they’ll charge you for the service.

If you don’t want to pay for the repairs then alternatively, Please make arrangements to send the N8-00 to Saudi Arabia repair service as the warranty is only valid and applicable in Saudi Arabia.

Visit the link http://mea.nokia.com/find-a-store-en to view the various Nokia Authorized Service Point in Saudi Arabia

Once the device is in the service center in Saudi Arabia, we will assist you to escalate the case to the relevant department for further investigation and the necessary action to be taken.

We need the following:

IMEI/SN #: (press *06# on your phone or it is written on the job receipt number)
Date of Purchase:
Job Receipt/Order number:
Date of Booking:
Name of Authorized Dealer/Service Center:
Location:
Tel Number:
Employee at front desk:
Initial Fault:
Nature of the Complaint:

We are waiting for your response.

Should you require any further assistance, please do not hesitate to contact the Nokia Careline on 19876, between 10am and 7pm (local time), Saturdays to Thursdays. For online assistance, please visit http://www.nokia.com/mea/contactus.

“ Keep your phone software up-to-date by using the Nokia Software Updater. For more details visit Nokia Support and software at http://mea.nokia.com/support#. You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product”


Kind regards,

Kevin Simon
Nokia Careline
Nokia Middle East & Africa



[THREAD ID:1-5EDW2DI]
*--*--*--*--*--*--*--*--*--*--*--*--*

Nokia care in Egypt don’t care me please help me urgently
Regards,
Dr/Shereen
Mobile[protected]

From: ext Mohamed El M. Mohamed El Mahdy [mailto:[protected]@zfp.com]
Sent: 19 July 2011 11:57
To: Security Alert (RES/Tampere)
Cc: Security Alert (RES/Tampere)
Subject: FW: Nokia N8

Nokia in Egypt don’t care me please help me

From: Mohamed El M. Mohamed El Mahdy
Sent: Tuesday, July 19, 2011 11:31 AM
To: '[protected]@shareholders-online.com'
Cc: '[protected]@shareholders-online.com'
Subject: Nokia N8

I've got a big problem and Hey mobile manufacturing defect is very clear
Removed the outer cover color
I was the buyer of the mobile Arabia and now I'm in Egypt
Please help me rewind the mobile to the nearest Nokia service center in Egypt to solve my problem
I am very sad because of Nokia products remained not flattering their production and customer service remained not good

My family and I a big fan of you and the next two to buy all Nokia products
Dr/Shereen Elhelaly
Mobile[protected]
Home[protected]
Egypt
Dear Shereen,

Thank you for emailing Nokia Head office.

With regard to your enquiry about color peeling off, Nokia regrets the inconvenience caused by this issue.

We as Nokia Middle East and Africa will proceed this case under following case number :1-[protected]

As per our conversation shortly, kindly provide us below information to assist you better:

IMEI/SN #:
Date of Purchase:
Job Order number:
Date Booked:
ASC:
Location:
Tel Number:
Employee at front desk:
Initial Fault:
Nature of the Complaint:


it appears that your phone needs to be physically assessed at our service center in order to rectify the issues you are facing. Once our professional technical support team has
performed further analysis on your phone, they will be able to advise and assist you further.

To ensure that our customers are satisfied with our products and post-purchase services, we strongly recommend you to deal with our Nokia dealers in the country of
purchase.


Please help us serve you better by providing your valuable feedback at:
http://digiumenterprise.com/answer/?inv=27423665&chk=CKAJ77HW&anslang=0


Should you require any further assistance, please do not hesitate to contact the Nokia Careline on 19876, between 10am and 7pm (local time), Saturdays to Thursdays. For
online assistance, please visit http://www.nokia.com/mea/contactus.

“ Keep your phone software up-to-date by using the Nokia Software Updater. For more details visit Nokia Support and software at http://mea.nokia.com/support#. You can also
go online to find user guides, troubleshooting support and other services to help you use your Nokia product”


Kind regards,

Issimael Kamaridine
Nokia Careline
Nokia Middle East & Africa


[THREAD ID:1-5EDR2FB]
Dear Shereen,

Thank you for emailing Nokia Careline.

As per telephonic conversation, please visit the nearest Nokia Care center in your area and email us back with the repair details.

Should you require any further assistance, please do not hesitate to contact the Nokia Careline on 19876, between 10am and 7pm (local time), Saturdays to Thursdays. For online assistance, please visit http://www.nokia.com/mea/contactus.

“ Keep your phone software up-to-date by using the Nokia Software Updater. For more details visit Nokia Support and software at http://mea.nokia.com/support#. You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product”


Kind regards,

Ashraf O.K
Nokia Careline
Nokia Middle East & Africa



[THREAD ID:1-5ECJ8NM]















-----Original Message-----

From: [protected]@yahoo.com
Sent: 19/07/2011 04:17:41 PM
To: ext-custservice.[protected]@nokia.com
Subject: WebForm Automated Email

[Email address:[protected]@yahoo.com]
[Salutations:Mrs.]
[First name:Shereen]
[Last name:Elhelaly]
[Country:EGYPT]
[Language:English]
[Gender:F]
[Contact topic:My Nokia]
[Contact subtopic:]
[Message:I've got a big problem and Hey mobile manufacturing defect is very clear
Removed the outer cover color
I was the buyer of the mobile Arabia and now I'm in Egypt
Please help me rewind the mobile to the nearest Nokia service center in Egypt to solve my problem
I am very sad because of Nokia products remained not flattering their production and customer service remained not good

My family and I a big fan of you and the next two to buy all Nokia products
Dr/Shereen Elhelaly
Mobile[protected]
Home[protected]]
[Phone model:N8]
[Mobile:[protected]]
[Second Phone Number:]
[CPF Or CNJP identifier:]
[Province:]
[City:]
[IMEI:]
[Product code:]
[Operator:]
[Operating system:]
[Web browser:]
[Online shop order number:]
[Product software version:]
[Maps application version:]
[Navigation licenses purchased:]
[Map data installed:]
[User ID/user name:]
[Service name:]
[Application name:]
[Application version:]
[Connection type:]
[PC Suite/Ovi Suite software version:]
[MS Communicator Mobile version number:]
[Social Networks version number:]

Hello Sir/ Madam,
I bought Nokia X3-02 on 16 May 2011 after a month this mobile got touch problem ok than i went to nokia care (Sector - 2 Vashi, Navi Mumbai) they said it will go to head office i said ok no problem than i collect my mobile after 12 days than again my mobile got another problem of speker than again i went to same nokia care again they said it will go again to head office i said ok no problem than i collect my mobile after 12 days. now i am getting same problem.

please suggest me on the above. should i take the action on them.

one more important thing there is a nokia care centre in vashi Sector - 2 Vashi, Navi Mumbai they don't know how to talk with customer even from ground level (peon) to upper level.

nokia/nokia X2 — it's unbelievable

You are not belive that i am send a my phone more than three times to nokia care for repair at purchase date of 29.03.11, & at a last time i have got my phone in some scrathes & sim pin is broken.
nokia care person has demand the 850 rs./- for repair it & it's on warranty period.
it's unbelivable, i am also tells my friend that don't purchase a nokia companies mobile, because it's the such cheapest company.
i am asked a some word in my language now :-
sala kota , harm jaydo maro phone be karab kar diya or oper sa paise mang raho ho, kota ka beej.
ager or galiya sone ho to mare mobile pa contect jaror karna harm karo ,mara mobile no. note kar lo [protected]. ukad lo jo ukadana ha.

we are agree for that, same is doing with my phone,

ashish

ya fully agreed, it's rearly goodest company,

agreed.

taps

asa logo ko top consumer coat ma la ka jana chahiya