[Resolved] Nokia Customer Care Of India — Fade up with the customer care | |
To, Senoir Management Customer Care Nokia, India Dear Sir, I had submitted my mobile phone model Nokia N5610 1d expressMusic Edition for service in warranty to Care point Care point kolkata at everest mobicare, chandni chowk.from there i got another mobile that is swapped set in that set too i have started getting problem two days after receiving that swapped set.i have become fade up off going to nokia care from last 5 months.and in lieu of that i got nothing except false promises.on april 19 2009 my warranty will be finished and from last 5 month my set was lying there in the nokia care and the people over there just wasted my time and money.now i will go to the court and media if my set was not exchanged with in this month january 2009. I am really frustrated to hear lame excuses and so long time to clear one small problem from a company which claims to be number one in Mobile phones. but sorry to say that the service which you provide to the customers is really pathetic...What im planning to do is to go to the media and consumer court to get back the due amount regards, Unfornatunaly a Nokia Customer, nivedita biswas [protected]@gmail.com Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1995 Comments | |
Comments
Nokia-E-75 — Non functional email & Denial of Service.
Hi,I purchased a Nokia E-75 Handset on 5th August 09 from Nokia Priority Dealer in GIP, Noida. The handset cost me Rs.22800. Eversince I bought the handset, the email was not working. Even after configuring all settings, it wasnt working at all. I wrote to Nokia & even sought help from Nokia Technical Support who advised me to upgrade the firmware. Post firmware update, I approached Micronas Noida, Nokia Care Center. The next day after getting the handset, I found out that the Email was still not working. The engineer, Yogesh asked me to wait. After nearly 3 hours of waiting, I was told that they could not not help me as it was not under their jurisdiction. When I argued regarding the time lost, the engineer, Yogesh used abusive language & also passed certain personal remarks. The Center Manager, Ms Neha Singh refused to help & asked me to approach Nokia Priority Dealer instead. I was not the only one as there were people who were being similarly harassed by either refusing delivery on time or on some other pretext.
Further complaints have gone on deaf ears & I am stuck with Rs 23000 piece of junk. Interestingly, Nokia has launched this handset especially for Email With Ease support & whole marketing revolves around this concept.
Not only the handset is defective, the service is crappy & completely incompetent. This shows that Nokia only focuses on selling handsets & not at customer service or customer satisfaction.
nokia n81 — no action take place against my notice
no action take place against my noticeDear sir,
Lets me introduce that i m kirti singhal from ajmer district(rajasthan). i want to say u hat i purchase nokia n 81 imei number([protected]) n jobsheet number[protected]/090727/17) in the mnth of nov.2009 n from that time i face so many problem(like:keypaid, display, hanging, sound n speaker problem) n for tha i visit nokia care of ajmer so many time n nokia care also sent my mobile to delhi 3 times n delhi's nokia care also change slide of my mobile but again after 1 month problem occurs again n right now again my mobile visit delhi n its also got repair n right now its with nokia care of ajmer but i will not accept that repair cell n i sent a notice to nokia india pvt. ltd. (gurgaon) for replacement before 10 days but no action had been taken till now.
So i request you to please study my case n take the action immediaetely. n please give information on my cell([protected])
thank you
kirti singhal
([protected])
I have given my N95 mobile to Agartala Nokia Care on 28th July 2009, they told me that the mobile has got mother board problem and will rectify within 31st July 2009.As usually I went there on 31st July 2009, they were telling me that they have send the mobile to Delhi Nokia Care and will take time approx one month, then I asked them to write on my job sheet the next expected delivery date, but they refused to do that.
I want my mobile back as soon as possible.Realy I am very fed up with Agartala Nokia Care and the employees are ridiculous and misbehaves with customers, they even don't know how to handle customers.
I want my mobile back as soon as possible.Realy I am very fed up with Agartala Nokia Care and the employees are ridiculous and misbehaves with customers, they even don't know how to handle customers.
TO
The senoir manager ( customer care)
sub :replacement of my nokia 5310 Express music Batch no is [protected]
Sir,
I had purchesed my New Nokia Mobile on the Date of 9th Aug -09 at Baddi in Himatchal Pradesh.Unfortunately after one week one speaker of that mobile was not working.I have fully unsatisfied about your product, because I had puchased that mobile at a large amount. I expect full value for my money. Hence, do the needful one or replace it.Also ensure this kind of problems do not happen in future.
with due regards
T.Jesus Daniel
The senoir manager ( customer care)
sub :replacement of my nokia 5310 Express music Batch no is [protected]
Sir,
I had purchesed my New Nokia Mobile on the Date of 9th Aug -09 at Baddi in Himatchal Pradesh.Unfortunately after one week one speaker of that mobile was not working.I have fully unsatisfied about your product, because I had puchased that mobile at a large amount. I expect full value for my money. Hence, do the needful one or replace it.Also ensure this kind of problems do not happen in future.
with due regards
T.Jesus Daniel
nokia 3110c is in nokiacare centre in Meerut due to software problem from app.90 days.Deer sir do the needful action.
I totally agree. I have been through similar harassment by Nokia Care & had to use a problematic handset. They just dont care & are really arrogant. Customer service sucks bigtime.
i purchase a nokia n-72 in the month of September 2008 today i faced a problem related to display i went to nokia customer care in delhi but he didn't accept in warranty he told no waranty of this phone has been expired on jan 2009 but sir how it is possible 1 year warranty in all nokia phone. pls give sugesstion regarding this
Rakesh Ranjan
Rakesh Ranjan
Kind Attention
Nokia Customer care
Dears All
Subject-Replacement of Nokia Handset 1200
I want to bring to your kind notice that I had taken Nokia phone with Model 1200 Black with Following Details
Model 1200 Black
IMEI NO-[protected]
Repair Job Number is 090803/8 *-*3rd August 2009 11 AM
Since 1 month, I am facing problem in this phone, whenever I do an outgoing call (outgoing poor), I have given handseat 3rd August 2009 to be repaired at service centre Micro Services new delhi kalkaji, and after repair by head office return my phone 17th August 2009. but have not got any positive response, Service centre name is
Micro Services
Address: E-3, Lower ground Floor, Main Road,
Kalkaji, New Delhi
Phone: [protected],[protected].
Email: [protected]@nokiacareindia.com
Plz rectify the same asap, as I have given the same on 3rd August 2009 for repairing, and I received the same back on 17th August 2009, and there is no repair yet.
Plz replace asap my handset, as I am having original bill of it.
Ved Prakash ([protected])
New T Block Uttam Nagar
New Delhi- 110059
Nokia Customer care
Dears All
Subject-Replacement of Nokia Handset 1200
I want to bring to your kind notice that I had taken Nokia phone with Model 1200 Black with Following Details
Model 1200 Black
IMEI NO-[protected]
Repair Job Number is 090803/8 *-*3rd August 2009 11 AM
Since 1 month, I am facing problem in this phone, whenever I do an outgoing call (outgoing poor), I have given handseat 3rd August 2009 to be repaired at service centre Micro Services new delhi kalkaji, and after repair by head office return my phone 17th August 2009. but have not got any positive response, Service centre name is
Micro Services
Address: E-3, Lower ground Floor, Main Road,
Kalkaji, New Delhi
Phone: [protected],[protected].
Email: [protected]@nokiacareindia.com
Plz rectify the same asap, as I have given the same on 3rd August 2009 for repairing, and I received the same back on 17th August 2009, and there is no repair yet.
Plz replace asap my handset, as I am having original bill of it.
Ved Prakash ([protected])
New T Block Uttam Nagar
New Delhi- 110059
I had given my nokia 3110c set to nokia care on 29/07/2009 they didnt returned my set yet till now. Today when i gone to them they given me old nokia set 3110c whose condition is too bad what authorities do i have regarding my set?
i have purchase one n 72 mobile on 28.10.09 but now it destroyed whether it is any possable to repair this from your centre
Fade up with the customer care
To
The Senior Manager (Customer Care)
Sir,
Re:- Replacement of Nokia 7210supernova Batch no.[protected]
We are shocked to bring to your knowledge that we have recently purchased the above-noted set which is infested with certain technical problems. The Memory Card datas are vanishing automatically. Then after removing and reputting it, the datas come back. The phone also hangs. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
In anticipation of your prompt response,
Thanking you,
Yours faithfully,
praveen kumar
+91-[protected]
To
The Senior Manager (Customer Care)
Sir,
Re:- Replacement of Nokia 7210supernova Batch no.[protected]
We are shocked to bring to your knowledge that we have recently purchased the above-noted set which is infested with certain technical problems. The Memory Card datas are vanishing automatically. Then after removing and reputting it, the datas come back. The phone also hangs. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
In anticipation of your prompt response,
Thanking you,
Yours faithfully,
praveen kumar
+91-[protected]
Fade up with the customer care
To
The Senior Manager (Customer Care)
Sir,
Re:- Replacement of Nokia 7210supernova Batch no.[protected]
We are shocked to bring to your knowledge that we have recently purchased the above-noted set which is infested with certain technical problems. The Memory Card datas are vanishing automatically. Then after removing and reputting it, the datas come back. The phone also hangs. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
In anticipation of your prompt response,
Thanking you,
Yours faithfully,
praveen kumar
+91-[protected]
To
The Senior Manager (Customer Care)
Sir,
Re:- Replacement of Nokia 7210supernova Batch no.[protected]
We are shocked to bring to your knowledge that we have recently purchased the above-noted set which is infested with certain technical problems. The Memory Card datas are vanishing automatically. Then after removing and reputting it, the datas come back. The phone also hangs. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
In anticipation of your prompt response,
Thanking you,
Yours faithfully,
praveen kumar
+91-[protected]
air i have nokia 5800 when i surf the web its needs flash 9? how to install flash 9 in nokia 5800 . plz help me
've bought this nokia5130xm last week the battery backup is very poor is there any solution 4 this
sir my nokia e71 handset is dead in 14-06-09 then i will deposited our cell to lucknow nokia care center B.K.&COMPONY after scan care person told me i will call you after cell ok.and my handset accept warrenty period and good condition.
after 1 month care center call me your hand set is warrenty void.i dont know what is this so i confirm what happend my handset is fully face warrenty.care center detailed your handset pcb is bend so IMC REJECTED this case.
iam very socked what is this why reject my handset.lucknow care center this case warrenty so why IMC reject my handset repair.
i dont agree this type decition this is not fare nokia company totlly cheat after sale.
i ask to all my relative please dont purchase nokia avy handset cheater.totally frod.
after 1 month care center call me your hand set is warrenty void.i dont know what is this so i confirm what happend my handset is fully face warrenty.care center detailed your handset pcb is bend so IMC REJECTED this case.
iam very socked what is this why reject my handset.lucknow care center this case warrenty so why IMC reject my handset repair.
i dont agree this type decition this is not fare nokia company totlly cheat after sale.
i ask to all my relative please dont purchase nokia avy handset cheater.totally frod.
I have nokia n-gage qd plz give me information how can i hard formate my mobile. I an from rajasthan there is no any nokia center so plz help me i have use *#7370# and *#7780# but my nokia mobile didnot formate.
sir,
I had purchased nokia1661, IMEI:[protected], battery no.[protected]Q163B20209459
charger no.[protected];0675605 mobile at anantapur Akbar communication #13/50#, D.C.M.S Rd, Kamalanagar, Ananthapur on 17/7/09 Reciept no.198, while I was in journey I had lost my mobile .hence pl block my mobile as I have given detailes above.
Thanking you,
Yours faithfully,
D.Prizebabu
1005/D, Rly qrtrs,
Prabhatnagar, Guntakal,
A.P 515801
I had purchased nokia1661, IMEI:[protected], battery no.[protected]Q163B20209459
charger no.[protected];0675605 mobile at anantapur Akbar communication #13/50#, D.C.M.S Rd, Kamalanagar, Ananthapur on 17/7/09 Reciept no.198, while I was in journey I had lost my mobile .hence pl block my mobile as I have given detailes above.
Thanking you,
Yours faithfully,
D.Prizebabu
1005/D, Rly qrtrs,
Prabhatnagar, Guntakal,
A.P 515801
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Nokia N 81 — no action take place against my notice
Dear sir,Lets me introduce that i m kirti singhal from ajmer district(rajasthan). i want to say u hat i purchase nokia n 81 in the mnth of nov.2009 n from that time i face so many problem(like:keypaid, display, hanging, sound n speaker problem) n for tha i visit nokia care of ajmer so many time n nokia care also sent my mobile to delhi 3 times n delhi's nokia care also change slide of my mobile but again after 1 month problem occurs again n right now again my mobile visit delhi n its also got repair n right now its with nokia care of ajmer but i will not accept that repair cell n i sent a notice to nokia india pvt. ltd. (gurgaon) for replacement before 10 days but no action had been taken till now.
So i request you to please study my case n take the action immediaetely. n please give information on my cell([protected])
thank you
kirti singhal
([protected])