[Resolved]  Nokia. N - 76 — Performance of product and service

I am appending below the correspondance (e-mail) I had with the NOKIA recently;

To whomsoever it may concern,


My Job Sheet No. is[protected]/090504/33 dated 04/05/09. Since beginning behavior of all Nokia represntative is obnoxious and I do not know why you got this advertisement "Connecting People" . The total organization has turned a deaf ear to the issue and proble of a customer. If Nokia had decided to discontinue the product, is it my fault. If Nokia new that there is something wrong with the product then why I was not given the opportunity to exchange it with other products. For a in-effective product poor customer is being made a scape goat. Is this the culture at Nokia

Every time I am being asked to give a details but without any solution. Don't you think it is harassment to a customer. I had made calls to call centre, but every time there is different person and a different story.

Please respond to me immediately. My contact No. is [protected].

Hoping for a positive response

Sanjeev Kumar


From: "NokiaCare" <support.[protected]@nokia.com >
To: <[protected]@jubl.com>
Date: 05/23/2009 06:20 PM
Subject: Nokia - Sanjeev Kumar - N76 Service Provision



Dear Mr. Kumar,
Thank you for emailing Nokia Care.
This e-mail is in reference to the service provision of Nokia N76. We sincerely regret the delay and inconvenience caused. Please be assured that the matter would be looked into on a priority basis. To look into your concern further and assist you in the best possible way, we request you to revert with the below mentioned details:
Location and complete address of the Nokia Care Centre (where your handset is submitted)
Latest Job slip/repair number
Your alternate contact number
The above mentioned details are vital and will help us assist you further.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
To ensure proper handling, please continue to use the current subject line.
Please help us improve our services by clicking on the following link:http://digiumenterprise.com/answer/?inv=10263158&chk=PRF3J3VY Kind regards,
Shabina Yasmin
Nokia Care
Disclaimer:
This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.
The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.
-------Original Message--------From: To: CC: Sent: Friday, May 22, 2009 4:17:57 PM Subject: Fw: Nokia - Sanjeev Kumar - N76 Service Provision
Please confirm status of my phone as the likely date of repair has already expired.
----- Forwarded by Sanjeev Kumar HR/jubilant/IN on 05/21/2009 04:34 PM ----- From: Sanjeev Kumar HR/jubilant/IN
To: "NokiaCare" <support.[protected]@nokia.com >
Cc: [protected]@nokiacareindia.com
Date: 05/12/2009 11:58 AM
Subject: Fw: Nokia - Sanjeev Kumar - N76 Service Provision
Dear Sweta,
Please refer trailing e-mail. I had submitted my phone for repair to Nokia Care Centre at Roorkee on 04/05/09 (MONDAY) in line with our discussions/communication. I hope the issue must have taken up by now and i will get back my phone after repair at the earliest. I would be greatful if an early action is taken as i am facing difficulties.
Thanks
Sanjeev Kumar
[protected]
----- Forwarded by Sanjeev Kumar HR/jubilant/IN on 05/12/2009 11:54 AM ----- From: Sanjeev Kumar HR/jubilant/IN
To: "NokiaCare" <support.[protected]@nokia.com >
Cc: [protected]@nokiacareindia.com
Date: 05/04/2009 09:15 AM
Subject: Re: Nokia - Sanjeev Kumar - N76 Service Provision

Dear Sweta,
I am going to submit my phone today to Nokia Care Centre at Roorkee as per discussions I had with the technical support executive today. I hope the issue will be attended favorably.
In case of any in-convenience I would come back. Hope you will not mind
Thanks
Sanjeev Kumar
From: "NokiaCare" <support.[protected]@nokia.com >
To: <[protected]@jubl.com>
Date: 05/03/2009 02:21 PM
Subject: Nokia - Sanjeev Kumar - N76 Service Provision
Dear Mr. Kumar,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the service provision of Nokia N76. We understand your displeasure and sincerely regret the inconvenience caused. You may kindly note that this handset has been discontinued from production, hence we would not be in a position to assure you the availability of spare parts required to service the phone. We suggest you to contact an alternate Nokia Care Centre for further assistance. Our technicians will assist you in the best possible manner.

We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre.

For location of the Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/A4536241

Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in â??Power ONâ? condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
To ensure proper handling, please continue to use the current subject line.
Please help us improve our services by clicking on the following link: http://digiumenterprise.com/answer/?inv=10263139&chk=944VZ6C8
Kind regards,
Sweta Sanadhya
Nokia Care
Disclaimer:
This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.
The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.
-------Original Message--------From: To: CC: Sent: Friday, May 01, 2009 2:54:05 PMSubject: Fw: Nokia - Sanjeev Kumar - N76 Phone Concern
[THREAD ID :2-3ZD3EN]Dear All, I had purchased one Nokia Mobile phone Model N-76-1, IMEI NO. [protected] vide Bill No. 1000 dated 12/10/07 from M/s Mobile Bank, 20 Civil Lines, Roorkee-247667( NOKIA PRIORITY DEALER). The phone had some problem and the matter was taken up with all of you. With your support I even got the replacement and thereafter the phone was working effectively. Although the previous issues resurfaced however i continued as I was delighted with your response ( especially Mr. Prabir Dutta ) and care in past.
Now I need your help again. Recently the phone got some display problem and the same was replaced by NOKIA Care at Roorkee after due payment. Within a span of 02 months the problem of display reappeared. Now the NOKIA CARE, Roorkee ( Uttarakhand ) Centre says that it is a problem of some FLUX and the parts are not available as the company has discontinued the model.
I am ready to pay the cost of part and other related charges however since last 15 days I am not getting any response from the Nokia Care. The response is that they are helpless. Please help me to get the phone repaired at the earliest otherwise the same will result in substantial financial loss to me. I would be obliged if you can help me in getting the phone repaired at the earliest Waiting for a positive response. Thanks & Regards Sanjeev Kumar [protected] Roorkee
----- Forwarded by Sanjeev Kumar HR/jubilant/IN on 05/01/2009 02:22 PM ----- From: Sanjeev Kumar HR/jubilant/IN
To: "NokiaCare" <support.[protected]@nokia.com >
Cc: [protected]@rediffmail.com, prabir.[protected]@nokia.com
Date: 11/28/2007 11:12 AM
Subject: Re: Nokia - Sanjeev Kumar - N76 Phone Concern
Thanks for your reply. I am in touch with Mr. Prabir Dutta of your organization. He has agreed to extend all possible support to me. In case of any difficulty, I will revert back to you.
Regards, Sanjeev Kumar

Nokia - Sanjeev Kumar - N76 Phone Concern


NokiaCare
to:
sanjeev_kumarhr
11/28/2007 11:00 AM

Dear Mr. Kumar,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia N76. We regret the inconvenience caused. However, we request you to elaborate on the exact nature of concern, in order to assist you in the best possible way.
We seek your patience and further solicit your cooperation.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Shamshad Begam
Nokia Care
-------Original Message--------From: To: CC: Sent: Tuesday, November 27, 2007 12:07:38 PMSubject: Ask Nokia - India:: Customer Service
[THREAD ID :2-2N81KH] [Salutations:Mr.]
[FirstName:sanjeev]
[LastName:kumar]
[DOB:26.01.1969]
[Gender:M]
[Email:[protected]@jubl.com]
[CountryCode:91]
[Country:India]
[Language:English]
[MobilePhone:[protected]]
[Model:Nokia_N76]
[Imei:[protected]]
[State:Roorkee/Uttarakhand]
[Postal:247661]
[Feedback:I have sent sent mail regarding my above phone no of times. Nobody has bothered to answer. I am in constant touch with all concerned but nothing has been done. If Nokia does not believe in customer care please stop making fool of customers.][protected][protected][protected][protected][protected][protected]
This Message and any attachment (the "message") is intended solely for the addressees and is confidential.
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[protected][protected][protected][protected][protected][protected]
This Message and any attachment (the "message") is intended solely for the addressees and is confidential.
If you receive this message in error, please delete it and immediately notify the sender.
Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial,
is prohibited except formal approval. The internet can not guarantee the integrity of this message.Jubilant Organosys Ltd. (and its subsidiaries) shall (will) not therefore be liable for the message if modified.