Nokia — Bad Product, Worse Service

Address:

West Bengal

I bought this handset Nokia 5233 in May 2010 for 6500/- and have experienced problems with this device form the day 1! Built to look (and feel) like the poor man’s i-phone, I had saved up for months to get myself a perfect solution from my favorite brand, only to be much disappointed shortly. I am a student and my family would have spent lakhs on Nokia since the mid 90’s, when the brand was first launched in India. I was naturally expecting the usual Nokia performance.
But a few months later, and after scores of issues like the software malfunctioning to the device hanging constantly to now it heating up like a furnace brick after even talking for 10 mins, i am thoroughly disappointed with Nokia and regret sticking around with the brand when my friends have moved on to either I phones or have found cheaper, and more exciting brands. Add to this the apathetic & inefficient service center response, lack of any solutions, and i am wondering why i should not buy one of the hundreds of low end unbranded mobile handset brands that would perhaps offer better quality and service than you.
Am not surprised that Nokia is losing out to more happening brands when it comes to expensive handsets and to the likes of Karbon, Micromax, Max, Motorola, Sony etc at the affordable end as they can not be any worse than Nokia, at much lower prices.

I want to return this handset now and want my money back from Nokia with damages. No more repairs, no more sweet talking but ineffective sales and service people. I will not accept an irresponsible company to cheat me of my hard earned, hard saved money and give me trash in return. I would expect a response and my money within 7 days or will try the legal route to get it even if it costs me another 7k.

Ritu Agarwal
[protected]@gmail.com