[Resolved]  Onida 20L Microwave Oven - Solo — product damaged during delivery - customer service executive refused replacement

The details of the order placed at future bazar are as follows:

Dear Indranil, Greetings from Futurebazaar.com This is with reference to your e-mail. We would like to thank you for providing us the required documents towards the order number [protected]. The order will be processed further after the documents are successfully verified by our verification team. You shall be intimated about the same via an e-mail. Please be assured that the product will be delivered at your shipping address within the lead time of delivery post verification of the order. Assuring you of our best services. Thank you again and enjoy shopping! For help or information please contact us via phone or email. Email: [protected]@futurebazaar.comPhone:[protected]
We will typically respond within two working days.Best Regards, Team FutureBazaarwww.futurebazaar.com -----Original Message-----
From: Indranil Pal (pal.[protected]@yahoo.com)
Date: Friday, August 22, 2008 12:36 AM
To: [protected]@futurebazaar.com ([protected]@futurebazaar.com)
Subject: Re: Order No: [protected] - Awaiting Verification Dear All, Please find the scan copy of my latest Deustche Bank statement attached herewith. Rgds, Indranil Pal

--- On Thu, 8/21/08, Customer Support <[protected]@futurebazaar.com> wrote:

From: Customer Support <[protected]@futurebazaar.com>
Subject: Order No: [protected] - Awaiting Verification
To: "indranil pal" <pal.[protected]@yahoo.com>
Date: Thursday, August 21, 2008, 6:03 AM


Dear indranil,

Thank you for shopping at www.futurebazaar.com.

We have received your order and payment via credit card. As a
security measure, we request you to perform an additional
verification step.Please fax us the latest account statement of the
credit card, used for this transaction. You may also mail us a
scanned copy of the statement at [protected]@futurebazaar.com. We
will process the order after receiving the confirmation, so please
do this as soon as you can, to enable us to process your order
promptly. Your credit card has been charged.

FutureBazaar FAX No:[protected]

You can track the status of your order in the 'My Accounts' section
on www.futurebazaar.com.

Order No: [protected]
Order placed on: 21.08.2008
Mode of Payment: Credit Card

[protected][protected][protected]--------
Qty Description Price Shipping Subtotal
[protected][protected][protected]--------
1 BUILD YOUR KITCHEN - 4 1399.00 200.00 1599.00
Article Id:[protected]
1 MO20STP21WMICROWAVE OVENS 4190.00 150.00 4340.00
Article Id:[protected]
[protected][protected][protected]--------
Total: Rs. 5939.00
[protected][protected][protected]--------

Shipping Address
indranil pal
12, rajen banerjee road,
behala,
Kolkata, Select State-700034, India.
Ph: [protected]


Billing Address
indranil pal
12, rajen banerjee road,
behala,
Kolkata, Select State-700034, India.
Ph: [protected]


Best Regards,

Team FutureBazaar

For help or information please contact us via phone or email.
Please have your order number ready as that will help the customer
service executive handle your query more efficiently.

Email: [protected]@futurebazaar.com
We will typically respond within two working days.

Phone:[protected]
We are available Mon-Sat between 8am and 8pm.

Fax No:[protected]


Dear Sir,
My complaint is that after opening the packing of microwave oven i found it damaged during delivery. The control panel and the back side of the oven is broken. Igave a call immediately to the customer care but the executive who attended the phone denied replacdment and ask me to claim the damage charge frm the courier company - Blue Dart.

Request your help on urgent basis.

Thanks & Regards,

Indranil Pal.