[Resolved]  Onida Air Conditioner — DEFECTIVE PRODUCT SOLD

Address:

Durg, Chhattisgarh

Dear Sir
Myself shrinivas arsola, purchased an AIR CONDITIONER on 04/April/2010
MODEL No: S18SPD[protected] from SHREE GEE electronics, indera market ,DURG, CHATTISGARH.
since then the products has encountering many problems regarding display and PCB . PCB has been replased once within the warrenty period just after 4 months of purchase o[censored]nit. But the problem is still within the product. I have replaced twice PCB as AIRCONDITIONER on my own expenses. Now it’s the 4th time PCB fails. This is harassment by your company’s product. I request you to replace the whole indoor unit as soon as possible or take such the DEFECTIVE PRODUCT from our country. I am very much disappointed by ONIDA “AIR CONDITIONER” performance. With the same category other company product performance is quite good. Your company had INDIRECTLY CHEATED us by launching such a faulty and non reliable product. If you people have confident in your product, why don’t you extend warranty for at least two summer season?
As AIR CONDITIONER we use only for 4months a year…..
Your PCB is even not able to work even a single season i.e. 4 months, what is the utility of purchasing products of your brand…..?

I request you to consider this is a special case and replace the PCB from company end free of cost..
If not then otherwise I will return the WHOLE UNIT as a DONATION to you CEO/owner of the ONIDA Company….
I am not going to waste money in repairing PCB twice a year, better you stop sale of this product in India or give better services and product to customers…
I hope you better know the quality and performance of your product, and also knowing the faults regarding the product, and take necessary action at the earliest to avoid such grievance towards our company product…
I hope that you will look after this issue as soon possible, which will help us to retain FAITH ON your company’s product

With regards
Shrinivas arsola
RITES Ltd
(Ministry of Railways)
Govt. of India
+[protected]
e-mail:shrinivas.[protected]@rediffmail.com