[Resolved]  Onida — AIR CONDITIONER-WORST SERVICE

I would like to focus u all in my complaint. We recently bought an onida A/C from their dealer in delhi. The A/c was dead at the time of installation. I made a complaint regarding that. The engr. come down and see the problem, the fan was not mving in the a/c. He then opened the a/c and checked it. The diagnose tell that the body was striking with fan and bend the orduct body with hammer, afterwards it starts working, but still gives noise. Is this is quality management of Onida. I already mailed to regsitartion team of onida, but no response.

Am Rajesh -- [protected] form Chennai . I have brought ONIDA AIR CONDITIONER model no : SZ09FLT / SZ12FLT / SZ18FLT on[protected] . In a spam of 11 months i got a problem in this product, Water started leaking from the bottom of the indoor unit, then i have given a complaint to Onida service station ( ADONUS ELECTRICALS - Valasaravakkam branch ) through phone for the service in WARRANTY PERIOD. To connect the line to the concern person, it takes 5.45 min . After transfering the line, Telecaller made a registry and gave me a code / reference number[protected] . While having a conversation with them i mentioned, there are 3 elders in which 2 are above 60 of age . Also our fan is not working properly, in this situation even though fan is running the climatic heat is not tollerable . So i made a humble request that AC is most essential . So kindly send the service person as soon as possible . They said according to the rules they have booked our complaint and it will take 2 days of time .I have given the complint on friday . As sunday is a holiday they said only monday they can come and attend. I called them more than 5 times on Monday mentioning, Elders are suffering a lot & since 4 days we havent slept peacefully. On my 5th call at 2.30pm they said Mr.Senthil Kumar has been alloted for service and at 5.00pm i enquired my house members weather anyone has arrived for the service ?, they said till now no one has come.Then i called the customer care again and remainded at 5.30pm. Still now no one has arrived for the service & no action has been taken. I thought branded items are more worth & responsible . Giving money outside to a local mechanic is not too tough, he charges only 450/-, but i hope servicing by a ONIDA mechanic would be a perfect attempt that too in a Warranty Period. BUT now i feel for it. eventhough my house members insisted me not to go for ONIDA AIR CONDITIONAR, I went in search for it due to the BRAND & expected it might last long.

Am really fed up of calling Service centre again & again. My humble request to Onida Authority to step in and take the quick, sharp & necessary action to rectify. This is not an order, Whomsoever reads it, " YOU EXPERIENCE OUR PAIN, 4 NIGHTS STRUGGLING WITH MOSQUITOS & HEAT . HOW COULD ELDERS SUSTAIN "

I hope ONIDA will try it's best to maintain the customer faith & esteem. Otherwise I need to drop Onida from my mind & tell to all ma friends not to make any attempt in ONIDA products.

Dear Sir,

Ref: For the mail sent on 15.04.2009.

Thanks for the immediate response from your side. I have got a call from Adonus Electricals immediately. In reference to his call Mr. Radhakrishnan has attended the problem & we are much satisfied in his work.

Thanks & regards,

Rajesh ([protected])

dear sir .,

We bought this onida A/C before 10 days. it is really frustrating that since we bought the A/C it is not giving a good cooling . we complained reg this to the concerned person with whom we bought this a/c. Mr. Jagadesan J.J Enterprices.kamarajapuram east tambaram chennai. the servicee person came afer 4 days of our so many complaine. they did some temporory solution and they went . again this time the a/c stopped working only the fan was working. and we called them again and they found tat the gas was leaking . they came after 2 days only and filled the gas and went off. after 1/2 hr. again the a/c stopped working. we called them again they had some stupid reasons to tell and after that the gas was filled thrice coming every day to our house after lots of request. now we are really fed up with this also we are requesting the dealer to change the unit since it is just 10 days old. and the guys are giving a lame excuse and unwanted reasons for that.

Note: all this has happened and the owner still suppose to come.he is not coming into the screen at all. he is not picking up the call. and sending those guys who are not at all experienced. and have fun in the houses where ever they go.

I once again request the company to give me a solution immediately and change the complete pc. i have never seen such an irresponsible person and stingy and stinky company which only concentrates on the sale but does not have any proper service.

i am ashamed of telling this because iam from a onida family & we believe in the onida product. but this was a worst experience for us and we may need to drop onida from our best choice for both us and our friends.

PLS PLS PLS ... UNDERSTAND OUR PAIN AND I APPRECIATE IF THE COMPANY TAKES A NECESSARY STEPS FOR CLEARING THE ISSUE. IT IS STRANGE AND ALSO DISGUSTING WE SPEND SO MUCH FOR OUR HAPPINESS AND WE LOSE THAT HAPPINESS BECAUSE OF THE SAME.

MANAGEMENT PL UNDERSTAND EACH AND EVERY PENNY VALUES. AND 23000/- IS NOT A JOKE FOR A MIDDLE CLASS FAMILY.

we should take out those companies from india where companies doesnot abide any rules.
and the public is suffering.
THANKS AND BEST REG.,
R. SRINIVAS
([protected])

I have bought the 1.5 Ton window AC in last week for my home but at yesterday night a great noice is come and the machine will shut down,

yes I agree to this Ondia has no back up for service.pl do not buy there products.

Dear All, I am extremely disappointed with the response from your team. Just to give a brief about our case, we bought ONIDA AC from the authorized show room. Recently we had water leakage in the AC and water start flowing from inside. Immediately we have registered the complaint thru phone to your customer service. Details as below.
Complaint Registered on : 21st July 2009
Complaint No : 56382534.
We have called so many times to your service number 66783000 and response was very bad every time they say that the technician will attend but till today no body has turned to our residence for checking our compliant. As a customer I was shocked to see this. By seeing thisk kind of service attitude I have decided not to but any kind of Onida product itself. I have never experienced such kind of poor customer response from any company till now. I am going to write to Onida MD and CEO on this kind of service. This is really pathetic. This is my last try and if I do not get response I will surely escalate to very high authority and file an customer complaint in consumer court.
Expecting the immediate revert on this compliant.

Will wait and see how ONIDIA treats his customer...

Regards,
Sivakumar
[protected]

i purchased onida split ac 1.5ton from authorised dealer, as this a.c sometimes start working sometime stop, sometime it works or start cooling sometimes stop cooling, as companies person came to the site and start telling that there is voltage problem.where at that site hitachi a.c 's are also working.its not the stablizer problem or voltage.its just there some kind of problem in machinery..
my contact no. is [protected]

i purchased onida split ac 1.5ton from authorised dealer, as this a.c sometimes start working sometime stop, sometime it works or start cooling sometimes stop cooling, as companies person came to the site and start telling that there is voltage problem.where at that site hitachi a.c 's are also working.its not the stablizer problem or voltage.its just there some kind of problem in machinery..
my contact no. is [protected]

Dear Sir,
I, M. Mishra, [protected] bought an ONIDA split A/C at Ranchi, Jharkhand, in June 2009. The M/C went out of order on July 18th. this year. We called for ONIDA service centre who informed after inspection that some kit has got damaged and shall be replaced the next day. On enquiring on the next day, the responce was thatthe kit has been ordered to their Mumbai centre, and asked us to wait us for a week. Again, after one week, we were asked to wait for another two day and the reply continues till date.
The same episode has been experienced in past when my ONIDA make microwave oven got damaged.
This is not the way a company claiming to make their customers neighbours envy and them prideful. Could ONIDA management help????

dead ac

my ac with in warrenty i am allready complaint register

I purchased a microwave oven. I didn't use it . Last month when i tried to use it was not working . So i booked a complaint last month before.
It is not still resolved . I don't find any proper customer support .
I am really frustrated since for the past 1.5 month no action is taken.

For God sake I advise No one should go for Onida Air Conditioners. They neither have any company service centre in the districts HQ or in some renowned place of a district or they do not have any tie-up with some good service company. I had called up there office in the toll free no. but I never got any body on the line. Their main aim is to only sell and there is no after sales service. The 3 or 4 A S Service commitment they give is only on paper while selling the AC. In reality even after 6 months and also even after calling the dealer umpteenth time they did not send the so called technicians. Worst care by the company for their customers.