[Resolved] Onida / LCD 32xrg Xaria — NON-ATTENDANCE OF COMPLAINT | |
This is to inform u that ONIDA/LCD 32" Xaria purchased by me on[protected] from Kohinoor Dadar(E) showroom (opp. fire brigade) is giving some or other technical problems from the date of purchase. Its some part has also been replaced once by ur Chembur service centre. Last Saturday ( 1st August 2009) I had lodged a complaint with Kohinoor showroom regarding non-working of LCD TV. Despite repeated reminders and assurance nobody turned up even after 6 days of complaint. Finally, after lot of follow-up one technician named Mr. Mishra landed my house today and immediately left my house stating that he had not brought with him the power board. He even scolded at me stating that I should have complained regarding non-working of power board. When I complained to Mr.Jayesh o[censored]r Chembur Br., he also gave me arrogant reply stating that they donot have stock of power board and that he will be placing the order with ur Gujrath factory and on receipt of the said item TV will be repaired. In this regard I tried to contact Mr.Shailesh Naik ([protected]) but there was no response to my 12 calls made to him. In this regard I would like to know Why ONIDA took 6 days to respond to complaint ? How is it possible that ONIDA is not keeping stock of its items ? or is it that ur Chembur Br. fellow was telling lie regarding non-availability of power board ? What steps are being taken by ONIDA to avoid such incidents in future ? I am very disappointed by ur company's approach. I have decided not to buy ur products in future. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
We had bought the Onida Xaria LCD 32 TV in November 2008, it worked okay until November 2009, after which it started to power off on its own or if we switch off the main switch after taking to standby mode using remote. Later when we swith on the power, we cannot have the TV start functioning as it does not get into Standby mode. Moreover, since it is only usable with remote, you cannot use the manual power option. We have to keep repeatedly following up for a service engineer to even visit and assess the problem, they changed the power supply board and within 2 weeks the problem recurrs.
I wonder if they have designed in such a way that, Customers keep spending on replacing spares post the warranty period.
I wonder if they have designed in such a way that, Customers keep spending on replacing spares post the warranty period.
Its true... At least your TV is under warranty. If it is not in a warranty, the Onida Customer Care people are trying to make money by taking advantage of our weak point. My LCD worked 1 year without any problem as i used minimal. But suddenly it shocked me by not working after 1 year one month. Hence, NO ONIDA PRODUCT..
Never purchase Onida product.. especially Onida LCD TV. These people never understand common people tension. They only busy in selling their product. After service they only think about making money out of it. I am suffering after purchasing Onida LCD Xaria in Oct. 2009. And i have decided i will never go for Onida product.
Dear Sir,
We are the regular end user of your esteemed Onida Products at our Home. At 17th May 2009 we bought your product of ONDIA LCD 32XRG XARIA LCD TV from one of your authorised dealer at Vadodara, Gujarat. We got very good satisfaction and the product is so clear and we enjoyed lot.
But very sorry to say 4th November 2011 there was a problem in the TV and we immediately sent to the dealers shop. Now they are confirm that there was a problem in the Panel board of TV.
Considering all our past experience, You are requested to please do the necessary action to rectify the problem as we are always thanking you.
If you need further clarification please call on my Mob No : [protected]. and mail id : [protected]@rediffmail.com
We hope that your immediate and positive action will be taken from your side without any financial implication.
Thanking you,
Maunik K. Kothari
We are the regular end user of your esteemed Onida Products at our Home. At 17th May 2009 we bought your product of ONDIA LCD 32XRG XARIA LCD TV from one of your authorised dealer at Vadodara, Gujarat. We got very good satisfaction and the product is so clear and we enjoyed lot.
But very sorry to say 4th November 2011 there was a problem in the TV and we immediately sent to the dealers shop. Now they are confirm that there was a problem in the Panel board of TV.
Considering all our past experience, You are requested to please do the necessary action to rectify the problem as we are always thanking you.
If you need further clarification please call on my Mob No : [protected]. and mail id : [protected]@rediffmail.com
We hope that your immediate and positive action will be taken from your side without any financial implication.
Thanking you,
Maunik K. Kothari
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+91 20 2837 5561 [Mumbai]
+91 22 2820 0435 [Corp Office]
+91 16 1323 6835 [Punjab]
MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
Now I am not ready to use your this product please give me my all money back, your product is not good
Replay me as early as possible otherwise I am go to consumer court for your product.
I am give you my all complain no
1. 1303
2. 103655
3. Another 2 complain number is missing