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Onida - Split AC - 1.5 Ton (Hitachi Compressor) - Deffective Remote piece - Replaced with old and different model remote for a new split ac

 
3 Reviews
User
  Binil.B
I am Binil.B, I have purchased a Split AC 1.5 ton ( Hitachi Compressor). on 04/05/2008 from SEKAR STORES, VADAPALANI - CHENNAI. within a week the remote was not working. I made a service complaint on the same day, but no response from the service station, after 2 week some one( Mr.Senthil kumar ) came and took the remote bac to the service station. He said it will be replaced immediately, But the remote was not replaced immediately they have taken in the begining of June. every two days i keep on calling Mr. Jaya Kumar ( 9941009902) who was incharge for the service request, His reply was that the remote was out of stock. At last after my pressure, they have deliverred a remote on 26/06/2008. That was fine.

But the issue is here, They have delivered a old remote, also the same remote does not pertains to this split ac model. that is different. when we asked them to get a new remote, they are confirming us that this is the new one and this belongs to this model. this remote has lots of scratches etc.
I went and checked with the nearest showroom for the same onida model ac and the respective remote that was different,
The remote deliverred is an old used one and the same remote is not the spare for this ac. The first remote which was taked by the execuitive was the right model for this ac.

Kindly take the necessary action/ steps to resolve this issue.
I have paid 24000+ to get this split ac, but iam give an old remote.kindly replace a new remote for the ac i bought.

I trusted ONIDA, I also have ONIDA TV, DVD, etc, i was very much satisfied to be a onida customer, but this experience made me little bit bad impression. Also i used to recommend my friends and colleagues only about ONIDA.

My contact no - 9444208692.
Hope the best service from your end.
Complaint comments 2 Comments     Updated:
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Comments

A
User
shmcpl  
 
I too have aq similar experiemce on the purchase in Jan 2008. NO one has doone anything till today.
A Jun 15, 2011 by
User
durairajps  
 
I purchased a ONIDA 5 star 1.5 Split unit from Chellamani & Co in chennai - 21, They had cheated me by giving the Display unit Instead of a packed unit. The indoor unit was full of black smoke which comes from the buses and other vehicles they had just cleaned the outer area and put in the box and delivered to me, when the installation person came to install we fount it was full of dust.

when i went to the shop to complaint about this i found the same model which was there on the display on the previous day was missing. they told that they send me only the fresh packed piece. finally they accepted to replace the indoor unit with the new one. but next day they given one more indoor unit this has been picked from there different branch in Chennai, this is also same us the previous one. they are cheating the customers . so i request when you buy anything from this shop please make sure that you getting a new packed piece with all the accessories as mentioned in the catalog.


regards

Durai

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    Onida - Split AC - 1.5 Ton (Hitachi Compressor) - Deffective Remote piece - Replaced with old and different model remote for a new split ac