[Resolved]  Onida Washing Machine — Not providing service within warranty period/ Service quality

Onida Washing Machine — dryer not working

i have already registered a compliant with onida website about my dryer prooblem one month back till date no action has been taken
plaease look into it an do the need ful

ramesh

[protected]

Onida Washing Machine — Non working of the Buzzer and The body opened up at the seams

Dear Sir,

I would like to bring it to your notice that the consumer electronics bought from the company J.P ELECTRONICS has been giving us trouble from the 2nd month of its purchase. The buzzer that announces the end of one rinse has stopped working and the body has come open at the seam. We spoken to the concerned company on date: 03.06.2008 / 08.06.2008/ 11.06.2008/ and the complaint number is 231. We also spoke to the proprietor of the company Mr. Vakharia, who assured immediate solution which has not seen the day yet. Hence I am writing this letter to you. I would be obliged if this matter is given serious notice and the needful done. We have been paying our monthly installments without any delay. We any actions are not taken immediately then I will be forced to stop the any further payment.

Hope to see a favorable response.

thanks and regards
Akshata R Chettiar

Sir I have purchased a Onida Hydrimatic 60 Washing machine on 13th June 2008 from Adhar Mall. But after one month the wash tub has problem and after complaint made both the Agent and service Engineers has visited and confirmed the problem. They told that with in 2 to 3 days they will solve the problem. But till date nothing happened.
As I am having the back pain problem and as i had operation of the back bone I could not wash cloth by hand. And in our area servents to wash cloths are not available. That's why we purchased the fully automatic machine. Now what I have to do? I am very irritated by the answers whenever I phoned to that Adhar Agent Deepak Patil. Always he will tell wait another 3 to 4 days . today he told wait another 5 days. Really I am going mad.
Please do something.

Dear Sir,

I booked a complaint on last month .complaint No.[protected] .Still no body shotout the problem.They are allready collected the money afterwords nobody responding.

Thanks&Regards
Guru

I have selected on recommendation of outlet of Onida when my relatives and friends have Samsung, Wirlpool etc. and all are very good.
I am going to file a case against Onida Washing Machine in consumer forum, civil and criminal courts as even on a lot of complaints no body even called on phone and dont hear and dont turned up and my daughter has admitted to Nursing home due electric shock by this machine and its body from bottum has completely demmaged and broken automatically and functions are not working but after selling they dont hear.
I will sure teach them a lesson.
GUL MOHAMMAD.

Onida Washing Machine — no service

We had purchased Onida- waterfall semi-automatic washing machine WO 68SXL1WH with invoice no. TH/MAR07/0054 dt 09 MAR 07 from Sumaria, Thane show room .

On 2nd October 08 the machine was not working therefore we informed Mr. Yusuf in Sumaria on the same day & in turn they contacted someone from your company. Accordingly one technician Mr. Deepak Singh visited my house and informed that the pulsator is not working that would be replaced.

But after a week, he did not turn up then again we called sumaria then we were informed that the part was being procured from the company.

There after we diligently reminded sumaria, Mr. Deepak Singh & his senior Mr. Sunil Kataria daily thrice without fail. But no avail till today they are giving fake answers. There are utterly arrogant and insulting to the customer.

At the time of purchase we were told that the ONIDA Company has Mumbai base & every service call would be attended promptly.

For the last one & half year we did not face any problem with the machine but when we faced since one month we are at gross difficulty.

Even though the machine is in warranty, if company fails in this manner, should we not seek consumer court in this matter.

Kindly revert to us immediately, unless we will need to seek legal course.

I totaly agree with the complait. I am facing the same problem. I am resident of mumbai. Service center at mumbai is very inresponsive. All customer should go to consumer court together.

I had purchase a Onida Washing Machine before 10 year. Now Washing machine's motars are not working. I do not know the onida service centre, contact number and place in Lucknow. Pl. guide me.

I ;npurchased Onida washing machine(hydrologic)in 2004 in exchange of old onida washing machine which became out of order after use of about 3-4 years as the necessary parts were not available.The new washing machine also worked satisfactory for about 2-3 years but anyhow as there was not any major fault repair was done by the center.

Now the above washing machine again is not working. I lodged a complaint for its repair vide No 247dated 2-5-2009. at your Ludhina service center.After 2-3 days a mechanic visited us. and informed that a part of the machine is to be replaced and he will bring it next day.But he did not come for 3-4 days .After repeated calls another mechanic visited and he too informed that some part of the machine is to be replaced and he will bring it shortly.But even after 15 days the part has not been replaced Now, today again I enquired the service center and was inromed that the part has not been received so far and it will take another 5 days.It is very strange that if in a city like ludhiana spare parts are not available what will be the condition of other servcice centers.Now a periodof 16 days has lapsed and the machine has not been repaired . and we are fcacing harrasment, If such is the state of affairs what is the use of opening servcice centers and introducing new models and the consumers should be left to think otherwise.Erarlier also our washing machine remained wih the service center fcor repair for more than three months and due to non availability of spare part I had to exchange the old machine with the new one as I had no other alternative .

Gurpreet Singh
HNo. HJ-130, Housing Board
Bhai Randhir Singh Nagar Ludhiana Punjab

Worst performance, as well as worst service. its simply wastage of money. we realy regret after bying this product.

I am facing the same problem, parts are not available, my machine is not working for last 1 month.
No staff support from service centre

DK SInghal
Bhopal

Sir
I'm Sajith from Bangalore and stay at Yeswanthpur. I have purchased a Onida Hydrimatic 60 Washing machine on Oct 2008 from Girias, Bangalore

Based on the complaint the Service Engineer - Mr Joy, [protected] and he has informed the PCB Board is faulty.

I have contacted Mr Sridhar - [protected](Recorder answer with in 5mins he will call me back)
I have contacted Mr Shanmugam - [protected](Recorder answer the spare is yet to be despatched. With in a day or two it will happen. End of this week we will rectify it)

The service contract people is ADONIS ELECTRONICS[protected]Indiranagar Branch)
[protected]Mahalami Layout)
Any of the girl will take the call and they are totally irresponsible on anything

Can you pls help in this regards
Sajith
Bangalore
0 [protected]

Dryer not working, Please provide the engineer for resolving the problem on my residence address:

RP Bishnolia
E-3/151, Ground Floor,
Chitrakoot, Vaishali Nagar, Jaipur-302021.

Onida Washing Machine — POOR SERVICE, POOR PRODUCT

I had purchase Onida Hydro Shakti Machine from M/s. Gemini Electronics - Mumbai in 2006. There are frequent complaints with the product during the warranty period. We had our AMC done twice & now it has expired on June 2009. We have made several calls to the call centre for renewal of AMC & repair of defective motor. Our complaint no is [protected] made in March / April was repaired in May / June 2009 end. Our another complaint no [protected] made in the month of September 2009 is yet to be attended. Most of the time spares parts are not available with the service centre & it takes a long time.

Nobody pick up the phone at service centre particularly on 28764605 / 28791499.
We somehow got a mobile no. of a gentlemen Mr. R bhatt [protected] who kept on making false promise of deputing the technician. Later on he also stopped pickingup the phone.

I fail to understand are the seniors management at ONIDA particularly the HEAD SALES, VP, MANAGING DIRECTORS ARE EITHER SLEEPING OVER THE NO. OF COMPLAINTS OR THEY ARE JUST NOT BOTHERED TO ATTEND THE LOYAL CUSTOMERS. WHY DO THEY MAKE TALL CLAIMS THAT WE ARE BEST ? I AM SO DISAPOINTED THAT HENCE FORTH IN FUTURE I SHALL NOT BUY ANY ONIDA PRODUCT & WOULD NOT RECOMMEND TO ANYBODY TO BUY THE SAME.

onida bhikarchot company nahi hai. jyada bhi achhi

I purchased a washing semi auto . ( dheruhera rewari harayana ) praveen eltricals . last diwali it came defected it was not working spinerr was working . rest everything was so ... plz do not purchase washing machine from them

Dear sir, I have purchased wahing machine from Mahaveer Eletronics Pune last two years back. Last month complaint was launched in Pune service central but still not copleted, personaly visited to your service centre, the officer said me that still wait again 8 days, My request you that if part is not available stop the production of washingmachine. My wahingmachine not working last two months due to part not available.If my machine is damaged due to not working who resposible.second thing is that yours service centre's officer has no manner how to talk with the costumers.

Mob no [protected] satish bhosale
wadgaon Bk.pune 411041

Dear Sir, your service centre after purchasing is very poor and second thing that give education to your officer how to talk with people is very important.and also proper service is provided .


MOb. no [protected] satish bhosale

wadgaon Bk pune 411041

we have purcahesed a onida twin tub washing machine 3 years ago. now all most all parts of the washing machine are under repair from the door to the twin tub to the motor, dryer etc. and the answer we get from salesman is the low quality products used by the company to make it low cost!

Had we know earlier!

users please dont buy any onida product...it is owners teras and neighbours happiness!

I have given a complain towards not working of my washing machine on 10.11.2009 vide complaint no. [protected]. after five day mr. pradeep contacted and told that that part is not available in the company. Instead of repeated request by us he refused that the part is not availble with the company. please suggest what I will do - if the part is not availble with the company can I purchase the part from the open market and sent the bill to you / or sent the cloths to the dry clearner shop and send the dryclean's bill to you. kindly do the need full and oblige my cell no. is [protected], [protected] - add ix/2006, gali no 5 kailalsh nagar delhi - 110 031