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Paytm - Aircel Prepaid Online Recharge - refund of money for recharge failure

 
4 Reviews
User
  Latha Madhavan on Feb 25, 2012
Respected sir,

Kindly refund the failure recharge amount of Rs.68.00 for mobile number 9710457067. My order number is 19430131. The transaction was made using my HDFC credit card ending 8803 in Noida at paytm.com on 25th February, 2012 at 10:56:25 am. Pls do the needful.

Awaiting for your favorable & positive deeds.

Thanking You.

Latha Madhavan
Complaint comments 3 Comments     Updated:
Resolve this Complaint  

Comments

N Feb 25, 2012 by
User
Aircel_India  
 
"Dear Customer,

We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. Please do get back to us at aircelsocialmedia@aircel.co.in for any other assistance.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team"
 
Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to care@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Your money has already been refunded to your Paytm Cash balance. You can use this Paytm Cash to pay for your next recharge on Paytm.com.

Please note: If your recharge fails on paytm.com your money gets refunded directly into your Paytm Cash balance. This way you do not need to wait to receive the refund in your bank account. Paytm Cash is your own money which you can use to make payments on paytm.com without requiring you to enter your bank details on paytm.com all over again.

You always have the option to transfer Paytm Cash to your credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

To know more about Paytm Cash you may visit http://www.paytm.com/what-is-paytm-cash.html

Should you require any other assistance, please send us a mail at care@paytm.com. You may also watch our videos for more information: http://vimeo.com/33272839

Best Regards,
Paytm Customer Care
care@paytm.com
N Feb 27, 2012 by
User
Aircel_India  
 
"Dear Customer

We hope you have been provide with a satisfactory resolution from our team.Pls get back to us at aircelsocialmedia@aircel.co.in for any further concern.


Thanks
Aircel Customer Service Team"

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    Paytm - Aircel Prepaid Online Recharge - refund of money for recharge failure