Paytm.com — recharge failed but amount not refunded

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Please let us know the mobile number and the recharge amount that you had tried on Paytm.com and mail it to [protected]@paytm.com so that we can check the details of your transaction and resolve your query.

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also refer our online help videos at http://www.paytm.com/faq.htm for more details on our refund process.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

I have make online recharge on 28.03.2012 for my MTNL Dophin prepaid Mobile number with Rs. 200/-. Now 5 days have past but the recharge is not yet made by MTNL. My SBI Account is debited (Mobile No. [protected] transaction ID No.[protected]. Still I have not receive any top up or amount abck. Request you to kindly recover my Rs. 200/- from MTNL immediately. Regards.

My paytm account was not been credited after transfering money from my SB a/c. Payment id is[protected] dtd 09/04/2012 trough icici bank.Pl. look into the matter and do the needful as earliest.Amar Prakash.