[Resolved] Paytm.com — Mobile not recharged - Order # 18339973

Paytmcustomer

from Chandigarh, Chandigarh

Address:

Dakshina Kannada, Karnataka

Hi,

I had recharged my BSNL Karnataka Number via ‘Paytm’ and paid the required amount of Rs.100 via my ICICI New Banking Account.

The status of the Recharge in my Paytm login has been shown as Successful but I have not received the recharge amount on my Mobile.

The Order Number for the Recharge is 18339973.

I had send frequent e-mails to the paytm customer care but there was no reply from there side.

Please look into the issue and retrieve with the details on urgent basis.

Thanks.

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Aug 13, 2020

Complaint marked as Resolved

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PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Verified Support

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Amount of Rs.100 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

You may also watch our videos for more information: http://vimeo.com/paytm/videos

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also refer our online help videos at http://vimeo.com/33272839 for more details on our refund process.

Best Regards,
Paytm Customer Care
[protected]@paytm.com