[Resolved] Paytm — Recharge Failure but payment done | |||
Hi, I have done a Recharge of Rs.200 for Airtel mobile number [protected] on 09th Feb 2012 through paytm.at that time the status is showing as payment failure but the amount has been dedited from my HDFC bank account number. Till now i did n't get the amount refund back to my account. the payment transactions for the transaction is as below. CCA12BGXR531-Avenues India Ltd Ref.No:[protected] Date 09/02/2012. Please check and return back the amount of Rs.200/- ASAP. Regards, Ravindra Kumar Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Sir/Madam,
I had made two recharges( one for Rs. 225/-Order No.[protected] and one for Rs. 1650/- Order No.[protected] on my mobile no. [protected] on 24th April 2012. Both the recharges showed successsful but my mobile was not recharged. I wrote mails as advised on PAYTM website but i did not received any response. Kindly Do the needful and make refund of both amounts.
Kind regards,
Vishwajeet Ranjan Mishra
alternate mob no. [protected]
I had made two recharges( one for Rs. 225/-Order No.[protected] and one for Rs. 1650/- Order No.[protected] on my mobile no. [protected] on 24th April 2012. Both the recharges showed successsful but my mobile was not recharged. I wrote mails as advised on PAYTM website but i did not received any response. Kindly Do the needful and make refund of both amounts.
Kind regards,
Vishwajeet Ranjan Mishra
alternate mob no. [protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
9%
Complaints
20035
Pending
0
Resolved
1738
+91 12 0477 0770 [Head Office]
+91 12 0306 2244 [Support]
B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.
Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
Amount of Rs.200 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.
You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.
You may also watch our videos for more information: http://vimeo.com/paytm/videos
Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also refer our online help videos at http://vimeo.com/33272839 for more details on our refund process.
Best Regards,
Paytm Customer Care
[protected]@paytm.com