PayTM.com

6 Reviews

appssharma on Jun 18, 2012

amount deduct but not recharge

sir,
my bsnl postpaid number is (9412207913) and date 5th June 2012 i used online recharge by paytm.com Rs.1010. the point is that my payment deduct but recharge not successful and till now i have not receive any amount in my online account here i am attaching a copy as a proof
pls resolve this problem as soon as possible.

5 Comments

Comments

Jun 15, 2012 by

appssharma

sir
i recharge my phone 5/6/2012 (4.13pm) my number is 9412207913, my amount deduct but recharge unsuccessful, and tell now amount is not refund in my online axis bank account Rs. 1010/- pls help me as soon as possible here i attached a copy of as a proof .
Thanks,

Jun 19, 2012 by

PayTM Customer Care

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to care@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Your money has already been refunded to your Paytm Cash balance. You can use this Paytm Cash to pay for your next recharge on Paytm.com.

Please note: If your recharge fails on paytm.com your money gets refunded directly into your Paytm Cash balance. This way you do not need to wait to receive the refund in your bank account. Paytm Cash is your own money which you can use to make payments on paytm.com without requiring you to enter your bank details on paytm.com all over again.

You always have the option to transfer Paytm Cash to your credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

Best Regards,
Paytm Customer Care
care@paytm.com

Jul 2, 2012 by

anantyadav

my mob. no. 9868026888 two time not successfully Rs 1785 And 1650

Jul 16, 2012 by

yadcool

sir,
my idea prepaid number is (7354246297) and date 15th July 2012 i used online recharge by paytm.com Rs.40. the point is that my payment deduct but recharge not successful and till now i have not receive any amount in my online account here i am attaching a copy as a proof
pls resolve this problem as soon as possible.

Jul 18, 2012 by

PayTM Customer Care