[Resolved]  Kotak Mahindra Bank — Personal loan - Pathetic behaviour

I had a pathatic experience with the Kotak mahindra bank Barakhamba Road, Delhi branch.

My EMI started from July 2008.And every month 10th an amount of 27493/- thru ECS from my ICICI bank account. Till April the only one month when the payment is missed in April 2009, but on 05/05/2009 EMI m/o April 09 I already paid by cash Rs.27493+1962=29455 vide recpt no.483775 at Ambadeep Building branch New Delhi in knowledge of Mr.Rohit Judeja. despite of receiving this cash payment against missing payment, security cheque ch.no.530755 for amount 27493/- presented in account for clearance. when i asked about this activity Mr. Judeja told its our rules and cash payment is not allowed.
so, i would like to know him why you have taken cash if cash payment not comes in your rules regulation. then i would like to know who is responsible for this behaviour.
May I know the exact reason? If you say you have done this according to your polocy Can you provide those details to me. Let me check these with the RBI approved polocies.

Since the impact is huge to me I need the details ASAP and if I am not satisfied with tht I will approach it leagally.

NOTE: I was also promissed one EMI waiver and I will provide the proof for that

Dear Sir/Madam,
This is to inform you that i have taken a personal loan from your bank(238399).but due to some unavoidable circumstances(only reason is i have lost my job) there is outstanding of 3 emis.But still i am trying to pay everymonth my dues whatever may the situation lying with me.There is nothing as such which shows negligencies on my part.But i am getting abused by one of your collector Mr. Bappa Saha(#[protected]) each of everymonth from the begining whose immediet manager is Mr.Rabin Paul sitting at Kotak mahindra bank Park street br.This person visit my home night at 10, 10-30 pm.This is for your kind information my both parents are sick.They cant even walk, specially my mother she is accute nervul patient(This is known to your person).Last month Mr. Bappa Saha wnt to her when nobody at the home and made abusive language against her, tell me i am taken loan if i am defaulter then what to do with my parents.I repeatedly told your person that leave me for this month and i will pay all your pending emis with in next two months so that there is at per with the bank's paper.
If you want you can check the conversation between me and your person, Sir/Madam if you find any language or word which shows negetive on my part please let me know i am giving you words or in writing whatever decission you people take i will follow that.But for God name stop abusing me or do something so that me and my family dont get abused by your men.
I am writing after so many days as i was thinking your person is doing your his job only, but this is not the way.

Please do something as he has given me thretning that he will be sitting at my home from tomorrow morning and he can do anything whatever he want(from the ph no[protected] at 16:10)

Thanks
Sourit Roy
[protected]

Dear sir,
We want to state that we have close our personal loan from your bank but when we payed last amount that was extra in the full stalement so we request you please refund this amount to us and my personal loan account no was CSG-172004
Loan amount -- 611457/-
Mob-[protected]