Philips — Worst after sales service

Address:

Bangalore, Karnataka

This is Vinay from Bangalore. I bought a 46 inch LED TV 46PFL5755/V7 from Croma Sadashivnagar, Bangalore in Nov 2010. I was told that the TV support all format of video therefore I played few high definition movies through pen drive & external hard disks. I played a movie of 2 hrs 40 min. to my surprise the movie ran for just 2hrs 3 min 19 sec & after that it just swapped to next movie or came to home menu. These problems persisted in many movies which are above 2 hrs. I complained this to the nearest Philips service Centre at RT nagar, Bangalore. For three months nobody responded to my problem even though I repeatedly called them. After four months a technician named Ganapathy was sent to my home to check for the problem. He inspected the problem and reported to his superior named Sriram. This routine checking went for another one month. Though many technicians reported that there is a fault in the PCB board, they used to send technicians one after the other every week. At last I complained to the Bangalore head for TV services named Harish. At first even he made all promises that he will rectify the problem as soon as possible. He too didn’t turn up later. After few days I contacted the dealer I bought the TV to which Harish got a new PCB board from Chennai and had it installed. Even after new board was installed the problem persists. When I informed Harish regarding the same he abused me badly instead and said it is my fault not his. I played the movies in one my friend’s place who has a Samsung LED TV. It played flawlessly. Then I asked Harish to arrange any other TV so that I can show that it is not my fault. But he is not ready to co operate. Every time I call he dismisses my calls. I am really frustrated with the quality of service rendered by Philips service centre.