Philips Home Theatre — Very high | |||
Dear sir/ madam, I have given my dvd player to your service centre at garia, kolkata on 12.11.2011 for the problem of "no sound". I did servicing inc sep - oct'11 for the same problem from the same service centre. but the problem has not been rectified. my complain is:- 1. why the same problem has happened within a month time? 2. why this problem has not been solved for last 35 days? 3. i have asked twice to mr. ashok mukherjee of the manager of said service centre to know the reason for the late but he could not explain me the reason. he told me that one electronic spare found defective and to be replaced. if so then why it has not been replaced even after 35 days? 4. if there is no stock in that case why it has not be informed to the customer? 3. why i did not get any feedback from service centre from last 35 days? Under the above mentioned circumstances, * i need proper written explanation for the late and non communication to me. * i need the delivary of the dvd player of home theatre after repairing within 3 w. days from this complain. If i do not get the materials within 3 w. days, i will take the legal action (consumer forum) for the same against philips and your authorised service centre. Looking forward to hearing from you within 12 hours. Sincerely, Rajat subhra majumdar 153, baghajatin place. Kolkata-86. w. b., india. Was this information helpful? | |||
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Comments
Philips Home Theatre — not giving replacement
i had taken the philips home theatre from vijay sales. they first told me that if the product is repaired more then 3 times consecutively then that system wil be replaced by philips company. i had repaired this system more then 8 times in a year. and they r using the sony dvd drive in this philips dvd player which has stoped working again.pls do as needfull for me.i want that to be replaced.
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+91 22 6691 2000 [Mumbai]
+91 80 4189 0000 [Bengaluru]
+91 44 6650 1000 [Chennai]
9th Floor, DLF 9-B, DLF Cyber City, Sector 25, DLF Phase – 3, Gurgaon, Haryana, India - 122002
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Philips Home Theatre — Replacement not received
I had purchased HTS3152 home theatre in October 2009. On 21st June 2010 the instrument stopped working. I logged a service request with Philiphs. Their represaentative turned up after 3 reminders. After 15 days he informed that one of the part was not available with the company so they are replacing the entire unit.Inspite of repeated calls, chats, personal visits the instrument is not being replaced as of today (26 July 2010).
Every time I call they ask me to wait for 2-3 days.
I request Philiphs to please provide me an upgraded version if they have stopped manufacturing HTS3152.