Philips India

8 Reviews

diinesh sharma on May 7, 2011

juicer

Dear Sir,

Inspite of giving several reminders and spoke with higher authority in delhi with philips, to re place my 1 month old juicer i have a proof of emails which i requested again and again for replacing.

No one still hearing non of the people respond as on date 8th May 2011 time 1117hrs.

i would request to you kindly look into this

diinesh

7 Comments

Comments

May 7, 2011 by

diinesh sharma

my contact is dineel12@hotmail.com,

area Lodi road, new delhi 110003

May 12, 2011 by

Philips

Dear Mr. Sharma,

We regret and apologies for the inconvienence caused to you.

We request you to kindly share your contact details with us, or kindly contact us on the below mentioned contact details.

It will be highly appreciated, if you could attach all of your previous correspondences with Philips Consumer Care.

Thanks & Regards,
Philips Consumer Care
cutomercare.india@philips.com
1800-102-2929
1860-180-1111

May 16, 2011 by

diinesh sharma

Dear PHILIPS Team,

NO BIG NOOOOO, i need your higher official decision/ action maker name and his/her email id to send all the correspondence which i have in my past

thanks

diinesh sharma
dineel12@rediffmail.com

May 19, 2011 by

diinesh sharma

From:
"Dd"<dineel12@rediffmail.com> | Add to Address book |This is spam

To: <bhupendera.singh@philips.com>
Subject: Fw: Philips Confirmation
Date: Thu, 07 Apr 2011 12:14:54 IST
Note: To help protect your privacy, images from this message have been blocked.View images | What is this?
Dear Bhupendra,

Greetings of the day,

This has further to our telecon while. As described you the entire
situation, My all home appliances are from Philips even i bought the
very new juicer from lodi colony. while purchasing i specifically told
to vendor that i need a very good one sound less, juicer, whereas he
provide me totally opposite, full of sound, with a leakage, even few
days back philips engineer came to my house and he said a little
leakage will be there and sound we cannot do anything.

Hence if you can change this to a better one, m ready to pay extra
amount after adjusting the present juicer which im holding.

Being a Philips regular customer, hope something can be workedout.

thanking you

diinesh sharma
9911843882

Note: Forwarded message attached

-- Original Message --

From: "Philips Consumer Care" DoNotReply@philips.com
To: dineel12@rediffmail.com
Subject: Philips Confirmation

Dear DINESH SHARMA

Thank you for contacting us at Philips Consumer Care today for Product Assistance of your HL1631/02.

Your issue has been assigned a job sheet number 999981690557626 . We are working to resolve this issue as quickly as possible. Please refer to this case number when communicating to Philips consumer care or Philips service center representative regarding the issue we discussed today.

Please note your Job sheet number is 999981690557626 which would take maximum of 48 hours to resolve.

In case of any clarification, please feel free call us at 1800-102-2929 or 1860-180-1111 and we will be glad to assist you.

Thank you again for choosing Philips!

Regards
Manoj Kumar

Philips Consumer Care
Philips Electronics India Ltd.

(This is an auto generated e-mail, please do not reply)

How are we doing?
In an effort to improve our service to you, Philips randomly surveys our consumers. If you receive a survey from us by email or call, we would like to hear about your experience with us.

Did you know about our online support?
For additional online assistance you can now Chat with a Philips representative from our website www.india.philips.com . Also through this website you can know more about our products, retailers and service centers closest to you.

May 19, 2011 by

diinesh sharma

ot resolved, even no reply from my yesterday email
On Fri, 08 Apr 2011 14:36:51 +0530 wrote
>Dear DINESH SHARMA
>
> This E-mail is in regards to your JS number 999981690557626 raised on
07/04/2011.
>
>
> We thank you for believing in Philips and giving us the opportunity
of assist you with your faulty product. We are sure that we have been
able to live up to your expectations and your product is functioning as
desired.
>
>
>In case of any clarification, please feel free to call us at 1800-
102-2929 or 1860-180-1111 and we will be glad to assist you.
>
>
> Thank you for choosing Philips!
>
>Regards
AudioVideoService - 30243
>26238235
>
>(Philips Authorized Service Center)

>(This is an auto generated e-mail, please do not reply)
>
>
>How are we doing?
>In an effort to improve our service to you, Philips randomly surveys
our consumers. If you receive a survey from us by email or call, we
would like to hear about your experience with us.
>
>
>Did you know about our online support?
>For additional online assistance you can now Chat with a Philips
representative from our website www.india.philips.com . Also through
this website you can know more about our products, retailers and
service centers closest to you.

May 19, 2011 by

diinesh sharma

here are the correspondence which i made with Bhupendra Singh PHILIPS South delhi manager, see how prompt and efficient Phillips team to take care of customer and resolve problem,

let see if something will happen from here

thanks

diinesh

May 19, 2011 by

diinesh sharma

i sent you the entire correspondece from my dineel12@rediffmail.com, id kindly check and try to resolve if possible