[Resolved]  Photon+ — Service not prvided adn uethical behaviour of call center staff

To The Customer Service Manager TATA`s,

This is in the reference with complaint number[protected] that was made on 28th aug for which i was told that a engineer will visit my place and solve my issue.

I have two complaints to make.

1) No body turned up although i was told that engineer will come and help me out before 9PM on 29th Aug.For the whole day I kept waiting for the engineer but no body turned up.

2) The customer Service executive Mr. Harvinder at [protected] kept me hold for almost 5 minutes and didn`t speak.When he spoke he was rude and told me that the engineer will come on monday.
When asked about the superior contact number I was given a fake number that you can enquire through your mechanism.

I want to know that what customer service means to Tatas (as a company) as i believe when Great JRD Tata would have started the company he would never have thought that the team that he would develop would be so rude with the customers nor does Mr. Ratan Tata would have been knowing that the Tean under his nose is behaving like this with the customers.

Would request you to kindly help me in getting my Photon+ used for the purpose that i have bought it.I have invested my hard earned money in it and if you people will behave in the same manner with customers for sure the company`s name would be defamed.

One more thing, I would never use your service`s in my entire life again.But would request you to kindly improve your services and take appropriate action against the unprofessional staff`s that you have hired at your call centre.

Waiting for your Help.

Prashant
#[protected]
[protected]@yahoo.com
New Delhi