[Resolved]  Photon Pro Data Unlimited 450 — Non-attending of complaints

Dear Sir/Madam,
Your agent Mr. Raj Kumar (Mobile Nos.[protected] & [protected]) approached us on 9.10.09 for giving new tata internet connection telling us lies that the internet will be connected with your present landline telephone and the internet will work in perfect order till the time the landline telephone works perfectly. Earlier we had been using sify broadband internet and it sometimes went out of order. So, we believing on his bare lies, issued him the required cheque for Rs.500/- and he connected the internet on 16.10.09. After that our predicament starts and we are fed up with your internet, as it has hardly worked for 4 or 5 days within a period of 20 days, i.e., from 16.10.09 to 4.11.09. It can be ascertained from the complaints registered with you. The agent Raj Kumar is not attending our calls, as he has told all the lies. As we are laymen, we were not aware that this has been connected with the telephone or not. Now it has been known from the person attending the complaints that this is not connected with the telephone.

Your Engineer, Mr. Venkat (Mobile No.[protected] reported to you wrong information regarding attending the complaint No.[protected] dt. 27.10.09, stating that the complaint has been attended to in the presence of some Mr. Sandeep (name concocted by him), as there is nobody of this name in our office. This lie was revealed by your employee registering our complaint No.[protected] dt. 3.11.09. This complaint has been attended to today.

First of all, we wish our internet connection should be connected with our present telephone, which was assured by your agent that it will not go out of order. Secondly disciplinary action should be taken against your Agent Raj Kumar and your Engineer named Mr. Venkat (mobile No.[protected], it is a wrong number given by him, when he came here for the first time. Our internet connection should work in perfect order 24 hours and if there is any complaint, the same should be attended to immediately, as ours is a Govt. of India PSU and work suffers badly in the absence of internet connection.