[Resolved]  Hathway — Poor Customer Service

Hathway Customer Service Sucks !!!!

Hi This is to inform you'll that that Hathway is the worst Company in the world when it comes to Customer Service - I doudt the company or the company staff even knows the meaning of the Word Service - yes but they sure know how to play fraud with their Customers

******* I will paste the email sent by me to Hathway a week back which will itself explain the reasons why i am so upset with Hathway and the worst they even are not bothered to reply back to this email****

Referring to the above mentioned subject, please note that my A/C # 201890 was due to expire on 1st Feb 2008, following the same I had called in at your call center telephone # 67134500 on 28th January to inform you’ll about my desire to renew my account with you’ll.



I had my call answered by a lady named Reshma, she said that she would schedule a pickup for 29th Jan, and an executive from your company would come and collect the cheque from my residence – I also enquired about the balance usage left in my account (about 1500), to which I was told that if I renew my account before my a/c’s expiration date I will get the balance usage carry forwarded to my account.



Inspite of my repeatedly calling you’ll on 30th and 31st Jan – no one from your office turned down to my house to collect the renewal payment and the worst part my account crossed the expiry date.



I had to suffer the pain of leaving my house and going to a cyber café for my early morning office work that takes place through internet – I had no choice left but to call the technical Dept head of your Mira road office HARSHIT ( Harshit is the person whom I have been dealing from last 3 years with no wrong commitments till date).



To my surprise he informed me that the balance usage of the account never gets carry forwarded – Harshit asked me to get it verified by the account Dept of Mira Road office – I spoke to SUHAS in your Mira road office A/c Dept – and he also said the same thing that the balance usage never gets carry forwarded – I told them that I was informed that the usage will get carry forwarded from your andheri call center but as human behavior no one believed me.



Yesterday 5th FEB I made a call to your call center of andheri again and got the same call conferenced with Harshit from your Mira Road office and asked the same question to the girl answering my call and she said the opposite thing that THE USUAGE GETS CARRYFORWARDED IF THE ACCOUNT WAS RENEWED BEFORE EXPIRATION – HARSHIT AND I BOTH ATTEMPTED TO ASK THE GIRL HER NAME BUT TO OUR SURPRISE SHE HUNGED UP THE CALL ON US.



FEW QUESTIONS I WOULD LIKE THE CEO / CUSTOMER SERVICE HEAD OF HATHWAY ANSWERE FOR ME:



WHAT KIND OF CUSTOMER SERVICE HATHWAY OFFERS, WHEN THEIR ONE BRANCH SAYS ONE THING AND HEAD OFFICE SAYS OTHER????
IS IT NOT HATHWAYS STAFF RESPONSIBILITY TO INFORM THEIR IDENTITY WHEN SPEAKING TO THEIR CUSTOMERS??
IS HUNGING UP THE CALL ON CUSTOMERS PART OF BEST PRACTISES IN HATHWAY??
WHO IN HATHWAY HAS WILL TO TAKE RESPONSIBILITY TO HANDLE SUCH ISSUES FACED BY THEIR CUSTOMERS??


HARSHIT I AM KEEPING YOU IN CC SO THAT YOU CAN CONFIRM THE ABOVE DETAILS THAT I FACED AND HELP ME IN GETTING MY BALANCE USUAGE CARRY FORWARDED TO MY ACCOUNT OR CREDITING THE USUAGE AMOUNT BACK TO ME.

--- a simple suggestion whenever you ae selecting a ISP make sure Hathway is not even in the last position in your list-- it does not desrves to be there -- TRUST ME GUYZ***