[Resolved]  Professional Couriers — lost parcel

A packet consisting of 2 T-shirts for personal usage with proper declaration was sent to Delhi from Coimbatore vide their receipt number 12824224 dt 12th May 2008. The same was not delivered so far. On cross checking with them they first said, they are checking & they will come back as their delhi office claims that this has not rcd at their end. After 2 days when there was no call from them we again called & they said this parcel has not reached delhi & they are checking en-route places & if still they are not able to locate they will call & arrange for suitable compensation. Again 2 to 3 days there was no response then we went in person to meet their manager at Coimbatore HO. He said this parcel seems to have lost as they are not able to trace it. He further added that one or two cases like this happens regularly. When asked what next to be done as the said parcel was very valauable for us & was sent for an occasion, he replied that his MD is out of station & when he returns he will discuss & call back with amicable solution. This was suppose to happen within this week & till now there is no response from them. More than the money, at times there are sentimental values involved. It becomes difficult to express such the feelings. How to make them responsible for their business...