Professional Couriers — Sent items stolen - Theft done by courier agents

Address:

Pathanamthitta, Kerala

Dear Sir

Greetings.

At the outset I wish to sincerely express my gratitude towards Professional couriers and its service but I also regret to share my bad experience with the Professional couriers.

My mother had sent me the following items via courier from Anchal, Kerala ( through Pathinamtitta) to my address in Kangayam Tamilnadu via airwaybill number PTA5457276

When i received the courier and opened it I saw that everything sent was taken out carefully by opening the packet using a kinfe and the resealing it using cello tape and stapling it, the removal of items is so professionally done and I am sure its done by the agents of Professional courier.

This theft is very unique and they do it in a co-ordinated manner, when we book the articles they see the person sending, if they are knowledgable they dont do this, if they seems to be ignorant they book the parcel as if its a document, the person who is ignorant dont know this and once they went, the carefully open it and take everything, When the courier is received they will simply tell that its a document and we are not responsible, its a professional theft by professional courier and its seriously done by practice, we wonder how the professional courier name came, is it because of this kind of professional theft? They also dont inform the person sending about the real procedure and they never ask him to do insurance even if they want to do, they said that its waste of time, etc and send them to take the things out, its so common in professional courier only.

When we gave a complaint here in Kangayam that person knew clearly that its taken where, and he refused to take the complaint, I said i am moving to consumer court since the value of missing have an eternal value to us and the physical value is nearly Rs.4000. Also when we called Tirupur office they gave a professional answer that its a document, we have the details of that package that its a document, its making the consumer fools by professional bad practice.

Now I request you to take action immediately and trace where things went wrong and who took it so that you can avoid a civil suit which only will bring already tarnished professional couriers name.