[Resolved]  Racold — RACOLD PRODUCTS UNRELIABLE

Sir,

I am a resident of Amruthahalli, Bangalore and presently residing in a rented flat where the owner installed 2 heaters in separate bathrooms, both from the Company RACOLD, on 25th November ' 08.

Following are the Warranty card numbers : R08 08 1771
R08 09 1873

The model number is RACOLD Geyser - CDR-25V

Within 9 months of the service, the coil of one of the heaters got damaged and had to be replaced. This was naturally done under warranty and so I asked the service engineer from Racold what would happen if the changed coil also gets damaged. Uncertain himself of the implications, he conveyed to me that the new coil assembled in the heater does not have any guarantee/warranty period, and the company is under no obligation to replace it if this one blows up any time, even if the contingency is after a week!

I had a doubt something was definitely wrong with the geysers. It is almost a year now since the geysers were first installed and to my utter disgust and horror, the second geyser coil has malfunctioned! Within 5 days, the warranty is going to get expired and I will have no other option but to wait for the service engineer to hand me over a huge bill!
Now who is under the obligation to change the geyser coil if it blows under a month, whereby we have no other way?

A company with the reputation of Racold will now fall under those brands, which are thoroughly untrusted and unreliable, if it cannot solve our problems. The service engineer who came to my place was one of the most arrogant persons I have ever seen. With this kind of service and dedication, I am sure to make builders, flat owners understand why NOT to put Racold Geysers.

I had heard that geysers work fine for several years all together before there are any malfunctions. Also, I had heard that companies like Racold go out of their way to help the customers in case of any problems. But afterall it seems ' Customer is the king! ' tagline remains just a tagline on paper.

Siddharth Malani
Amurthahalli - Bangalore - 560092
Ph : [protected]