[Resolved]  Racold Eterno — Charging For spare parts

Address:

Chennai, Tamil Nadu

Hi all,

I had a very bad experience with raccold service person. I bought a Racold Water heater model Eterno. The model is working fine for some time and suddenly Thermostat knob got broken. When I called customer care they told me they will charge around 250/- as service charge as my home is not city limit.

Then called the Sales person to get this thing escalate and one person came to my home, told me a very negligent explantion about the knob. He only broke the knob while fitting the heater and they wont have the knob in stock. I'm following them with almost more than two months and now i got the response from then that they are ready to fit the knob with a condition, 250/- for service charge and 25 for the spare part.

So I'm request to new buyer stay away from Racold.

Thanks
Senthil.