Racold Geyser — Geyser Problem

Address:

Ghaziabad, Uttar Pradesh

I purchased Racold Electric Geyser (Product- ALTRO, Model# - AL 35 V CDR, Serial#- AL[protected] from Ghaziabad on 12 Nov 2011.Since then I am facing problem in this product. Its element gets damaged after every 3-4 months & i have to get it changed every time. During one year warranty period its element got changed 2 times & last year also i had to pay 2 times more for element replacement. Now again element got damaged.
I would like to mention that in this locality there is no issue of electricity and water but this issue still persists. I purchased Racold geyser because of its worth but in last 2 years 4 times element got damaged & each time i had paid min Rs.800.
Recently Racold technician visit at my home & told that Thermostat & element both are duplicate & will charge 1600 Rs to replace both part with max 6 month of warranty.
I request you to forward this request to higher management to permanent fix this issue or change this product. If there is no option then let me know so that i would like to purchase another Geyser instead of paying Rs.1600 yearly for its maintenance. It’s very painful when you purchase such renowned product and you found there is no value of that product. Hope any action will be taken very soon.