[Resolved]  Racold Geysers — Wrong product sold

Address:

Mumbai City, Maharashtra

In november my dad went to BC appliances and asked them for a geyser which was to be compatible for a rain shower. He was sold P[protected]. Shortly after installation, my dad went overseas and only came back last week. He tried to use the geyser but there was no hot water coming from shower so we called the service guys, He said the geyser was ok but it is not compatible with the use of shower. He said we should have got a PR4. We went to the dealer BC applainces and he refused to listen to me. He said i had 2 options - either purchase another geyser for 2900 or change the coil for 1500. However i told him that i have paid 2600 for the current geyser which has not been used at all and they sold me the wrong product. He asked me to speak to a Mr D'scousta on [protected] whose is supposed to be the operations manager in Andheri. When I called him, he was rude and started shouting. He told me to deal with BC applainces and hung up. I called Racold the company itself and they refused to accept responsibility for their own dealers, I asked for their complaints line and they said they dont have one. Please advice how i should proceed with this matter and how i can get this geyser replaced or coil changed without any cost.