[Resolved]  Racold Pronto — improper working of water heater

Address:

Bangalore, Karnataka

Hello Sir,

I am a resident of No.38, 4th cross , P and T layout, Sunkadakatte, Bengalur-560091 and my name is Sudhir Kumar. We did purchase a Racold water heater in the name of Mr.Sudhir Kumar N B on 7/4/2012 model no. PR - I and serial no.[protected]. . we paid an amount of 2600Rs and purchased it in Girias showroom at No.196,2nd block, 2nd stage, next to SBI Nagarbhavi Layout Blore-72. But i would like to inform you that the heater is not working properly from the day it was fixed in our house. The force of the water is very very low and to fill a bucket of hot water it takes approximately an hour..We did purchase the product as it is a puf insulation but ther product is not of any use and it is simply lying in the house..So we would kindly request you to look intop this issue and send a person who services it ar please replace the product and for your information it is not 1 product but it is 2 products one is 1.5 ltrs and the other is 3 ltrs. Based on the brand value the product was purchased but no proper satisfaction is given and this was not informed to you so far as we did not know who to complain and the people from whom we purchased the product informed cannot be replaced as it is not their problem..Please resolve the issue and hoping for the best customer service at the earliest..

Thanking you,,,,,,,,,,,,,

Sudhir Kumar N B