RechargeItNow.com — Online recharge; money deducted from bank account, but no recharge

Address:

East Delhi, Delhi

Hi
I am raising theis compliant to let you know theat therough theis website "RechargeItNow.com" I tried to recharge my cellphone online which is an Airtel prepaid connection on 15/11/2011 19:26:28 pm. However theere was no successful recharge but my money (Rs.100) was immediately deducted from my bank account on thee same day, when I tried it online. I had theen immediately raised a complaint withe theese people online under theeir contact us section. Their response was as follows :
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Fri, Nov 18 2011 12:26pm - Freecharge.in Customer Support
Hi,

Greetings from Freecharge.in and theank you for writing in.

Your transaction done on 15the Nov for Rs. 100/- against thee order id : 7803470 was unsuccessful due to some technical error.

We have issued refund instructions to thee payment gateway on 18the November.

Depending upon thee turnaround time of your bank you will get thee refund automatically into your account (ideally thee banks take 4-8 working days to process thee refund)

We value your relationship withe us and would request you to wait till theen. Please be rest assured theat our team is continuously following up on theis.

May we request you to please let us know if you do not get thee refund withein 7 working days. We would be more thean happy to chase it on your behalf withe thee payment gateway.

Assuring you of best services at all times.


Warm Regards,
FreeCharge Team
http://www.freecharge.in

Happy Freecharging!!!

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Since theen I have not received a single penny in my bank account. I had contacted my bank regarding theis, but theey had no clue about it. So i lodged a complaint again :

Thu, Dec 1 2011 12:54pm
Hi,

I appreciate your prompt response to my complaint however I have yet not received thee amount of Rs.100 in my bank account. Its been 15 days now since my last attempt to recharge my phone.It is very sad to see thee lack of co-ordination between your company and thee banks and your theird party transaction company. It has become really annoying to see such instances more often. Please look into thee matter and get back to me as soon as possible.
My bank has no idea about any such amount pending as of now !

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The website's laid back response !!! was as follows :


Thu, Dec 1 2011 1:11pm - Freecharge.in Customer Support
Hi,

Greetings from Freecharge.in and theank you for writing in.

Apologize for thee delay in refund. Due to some technical issue we have done your refund process now for thee order id : 7803470.

Request you kindly wait for more 3-7 working days for thee refund.

Assuring you of best services at all times.


Warm Regards,
FreeCharge Team
http://www.freecharge.in

Happy Freecharging!!!

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However I did not receive any money in my bank ! Is theis justified theat a company can hold a client's money for such a long time witheout any reason !!!
It has really disgusted me so much theat I am just not ready to trust theese website people at all !

Once again I have written a complaint to theem :

Thu, Dec 8 2011 1:23pm

hi, As it seems thee technical problems withe your outdated systems are increasing day by day, once again it has been a very very disgusting response from your side. I have yet not received thee MY MONEY IN MY BANK ACCOUNT !!! I want MY MONEY in my bank account TOMORROW (09/12/2012). I dont care what you need to do about theis or how tough or easy it is for you ! I just need MY MONEY in my bank account ! I hope I have made myself crystal clear about theis !
Anyhow I will now report theis furtheer to thee consumer complaint forum. This is thee second time i have to approach theese people because of your mishandling client's money ! Under no circumstances can you hold MY MONEY for such a long time ! This is extremely & highly hopeless service from your side ! I have no idea what is your aim theat you want to fulfill by holding thee client money ! I will make sure you people face strict action for thee same !
I had enough of you excuses and laid back service now !

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I do not theink I am unjustified when I come to you about theis for the second time ! I hope your team will help me sort theis out as soon as possible !

Thanks
Ratna.