[Resolved]  Redbus — Worst Support of Redbus.in(DONT GET CHEATED!!)

Redbus.in — Very Very Poor Service

One of the Worst and Poorest service is Red bus.in, their tie-up with Sangita Travels is even poor. No Proper response from the travels. My mom travelled from chennai to coimbatore on June-12-09. Unfortunately the bus got breakdown at Vellore around 12 night, but from 12 till 4:30 AM in morning there were no response from the drivers and travels people no alternative was arranged we were made to sleep in road. Also there was no alternate arrangement made by the travels. Very Very Worst Service. I am planning to publish throughout media about redbus.in and their service. This has resulted ina great heart-pain for my old mother who is helpless in getting alternate bus to reach coimbatore. I am planning to go to consumer court and sue Redbus.in and Sangita travels.

Redbus.in — worst at all

Hi

I have booked ticket from Chennai to Bangalore through redbus.in by paying Rs 700. It is booked much before. They called me and saying that we are cancelling your ticket because there is technical problem in the bus. Immediately they asked that if you want to travel, you need to book ticket by paying Rs 1250 for same kind of bus. This is ridiculous. They have done this because of festive season. How come they say the reason that there is technical problem when there are 3 days.

Ram

one of the worst service.pls do not book any ticket through this or else you will get very bad exp.
26/12/09 i book a ticket madurai to chennai volvo a/c bus for rs500(sangitha travels)@10pm but till 10.30pm they din't respond after that they shown sum bus they cumpel us to go in that.more then 15 red bus online passengers were ther they payed rs750 per ticket. no rules no heart its very very worst

I also faced the same kind problem. I booked two bus tickets for Madurai to Bangalore using www.sangitatravels.in website on 01-January-2010. The travelling date was 02-January-2010. The ticket showed the boarding point was Jeyam Travels, Shopping Complex bus stand, Madurai and the departure time was 8.30 pm.

The ticket price per head is Rs.770

We reported Jeyam Travels on 7.45 pm itself. They told my booking is not available and they are not responsible for the tickets booked via sangitatravels website.

They allowed people who booked using Redbus website. The fare in redbus site is Rs.850. But there is no 8.30 pm bus.

Around 20 people like me reported there for 8.30 pm bus. But they are not responding.

They concentrated on people who booked for their chennai bus. They told after all the the Chennai buses departed, 3 Bangalore buses will come.

Once all the chennai buses are departed, finally only one Bangalore bus came at 10.30 pm. They asked us to sit in the driver cabin and started to threatening the passengers who opposed this. They also tried to beat a couple who argued against jeyam travels.

We have no other way. some guys have interview, some needs to go to work.
So we spend a sleepless night at the drivers cabin until reaching Bangalore.

I want the authorities to take actions on these travel companies.

I also ask the people, beware while booking bus tickets on sangita travels website and don't book manual tickets in Jeyam travels.

They don't have proper business plan and their only moto is to make money.
So please be aware on these two travel companies


Regards,
Sivaraj.v

Even iam facing this same situations frequently while travelling through these private transport/travels.
Hence I strongly urge the Government to intervene and set some basic or ground rules for all these private transport & travels.

Thanks,
Gopinath

I booked tickets in Rs 1500/-.

I cancelled them even prior then one week. As per their cancellation policy only 5% should have been deducted but I got a cash coupon of Rs 1350/-. And when I asked for refund Rs 900/- was being credited back.

I don't understand what calculations they are following

I Mr.Kennedy Dias had done the booking for chennai to velankannim, and velankanni to chennai in the month of October and November. I had done the cancellation.theamt of Rs 900 plus and 800plus has not been debited to my account till date today, pls see that the needful is done on urgent basis.It is very sorry to inform you that you do not do the assurance given to the customers.my contact no [protected].my email id is [protected]@yahoo.co.in

We travelled by universal transporton 13/5/2012 ticket booked through Redbus. Atrosiouly poor maintianed bus.dirty seats and births. Irresponsible propritor and staff. Our bus we travelled was unfit to run on the road. I am surprise how they got permit anw how the transport authority given clarance to run the bus. By the grace olf the god and our fate we all reached chennai. The bus would have been toppled at sirkazhi by pass bride. The baloon blowened and they were trying to tie up the ballon with rope and moving. We were stranded n a high way there was no light . many elderly people, childrens and may are on the way to go to the airport.
These type of buses should be banned to move on the road. I am also a heart patient .
will some one should seriously take up the matter with the govet. Otherwise onroad disaster will be a routine one.
G.M.Sundaram
[protected]

Redbus online ticketing has started new business tricks to earn money by cheating the people.

Please donot book the tickets when you donot know about the travels.

To share my experience, Yesterday i.e 31st Mar 2013, because of my urgency I booked a ticket from Vijayawada to Bangalore from one travels using redbus website which I have never seen on site. Please follow the steps carefully the cheating process
- After booking at unknown(not popular) travels, my amount got deducted but ticket is not booked displaying a message 'due to some website issues ticket is not booked. we will credit the amount back to bank account'
- When I called redbus help line, they processed from there and alloted their choice of seat.
- After reaching the travels address as sent to me on mobile/email, there are no travels with that name. If we asked about the same, the said addressed people won't even look at you/ reply you.(need to search for a place for wait on the road.
- at time, bus will arrive but with some other travels name.(no tv, full dust and teared seats, no blankets, no water bottles where they have charged double)
- Finally reached bangalore with a lesson.

Regards
Ahmed

Management was very poor

On 11th june i travelled through ridul holidays. the conductor and driver were very ill mannered. the ac was not working not even the tv. when we complaint about this to the conductor he said ac is not working i[censored] have problem call the mechanic

I was on a trip to Assam and planned to travel by road. Thus, ended up booking deluxe buses from Red Bus. The bus details are follows:
1. 25th January 2017:
Guwahati to Kaziranga : TIN TK2T4499238, PNR: 6YVEQPE, Trishul Transport Service. Bought two tickets for Rs. 624.
Two hours prior to the journey, I received a bus cancellation message. Operator said that passenger has cancelled the tickets (while we did not). Red bus said that bus is not plying - due to mechanical problems bus has been cancelled. But the operator called in sometime and informed that come to the bus counter, buy hard tickets and bus is going. We paid him 800 for two tickets (same bus same seats)

2. Kaziranga to Guwahati : TIN TK2U55572428
PNR N6EXBUY, Anurag Travels. Bought two tickets for Rs. 624.

Two hours prior to the journey, got a notification of bus cancellation.
Operator informed- that buses do not ply on 26th January in Assam.
Even when the bus operator knew that bus does not operate, the bookings were accepted for that date. For a person travelling from Delhi to Assam might not be aware of the Road transport situation in Assam.
There was no other transport which was made available to us and we had a flight back to Delhi next morning. We were stuck at Kaziranga without any help from any corner.

Customer care executives did not ever made us reach/speak with seniors at Red bus but just said "Sorry for the inconvenience." I made sure to read Red bus's T&C and was well aware that bus cancellation events are not Red Bus's responsibility but there is no coordination between Red bus and their operators. You people enjoy harassing customers in the name of ''Terms and Conditions."

COMPLETELY FAKE SERVICES BY RED BUS. BOTH THE ABOVE BUSES HAD GIVEN WRONG CANCELLATION INFORMATION. NO TRANSPORT WAS MADE AVAILABLE on 26th JANUARY. There was no mechanical breakdown of bus. BUS OPERATOR CONFESSED. BUT The buses do not operate on 26th JAN. Why was our booking accepted?

THE REFUND FOR BOTH THE BOOKINGS HAVE ALSO NOT BEEN RECEIVED.

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