[Resolved] Reliance Big Tv — Big Tv not working since Last July | |
Sir It is submitted with request that I purchased One Relaince BIG TV Satellite Channel SetTop Box in Oct-2008 with one year Free Viewing scheme @ Rs. 2900.00 approx. In the month of July 2009 last, the transmission got blocked by the said Set top box and despite my several complaints in the shop, service center, service engineer. and Rerliance Customer care, I have not been given any relief till date.Because of this we are not able to view any of the channels. Kindly look into the matter immedeiately and help me in getting relief. The details of my Set Top Box number /Complaints Niumber etc./grievances are as under: 1. SIM No.[protected] 2. Name of Consumer: Syed Yakub Akhtar Complaint Date Complaint no. Person Contacted 25.08.2009 Not noted 04.09.2009 [protected] 05.09.2009 [protected] 12.09.2009 [protected] 15.09.2009 [protected] Mr Ajay Kumar Naik 15.09.2009 Mr Avinash Sr Person 18.09.2009 [protected] Mr. Santosh Senior Person 22.09.2009 [protected] Mr. Sukhdev Mr Asif Senior Executive In every complaint I was convinced by the Persons contacted that the fault will be cleared within a day or two, but till date ,it is realyy disgusting that nothing concrete has been done, even the complainst were not taken seriously and caused us humiliated. Kindly do a favour and look into our speedy grievances. thanking you Yours faithfully Syed Yakub Akhtar Director Institute of System management MM Nagar Colony Siwan, Bihar 841226 Ph: [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
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6th Floor BHQ, Dhirubhai Ambani Knowledge City, Thane Belapur Road, Kopar Khairne, Navi Mumbai, Maharashtra, India - 400709
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Reliance Big TV — DISGUST
This is the mail i wrote to reliance, the mail itself shoud be enough to discourage a few 1000 people to buy RELIANCE BIG TV. But my sincere advice is please do buy it so could know how good other service providers are compared to this RELIANCE BIG TV.To whomsover concerned,
This is just not what i expected out of a reliance venture. I purchased a BIG tv connection over tata sky and dish tv just because reliance was a trusted brand and i knew i could put my confidence in it. The first two months were fine when all the channels were working just fine, but then many channels just diappeared. I dont know what the installion guy did with the recharge coupons and how he used them and he was least bothered to expalin to us as to what was going on. The problem started just after a month or so, the regional pack we subscribed to stopped working. This led to the historic session of my calls to the BIG TV customer care. After taking hours to decode the pathetic english they spoke and repeated calls for the same complaint, after taking down four - five complaint numbers for the same incident, the problem was rectified.
After my second tryst with the BIG tv customer care which i am just going to explain i decided that i had to write this mail which i am sure some e-mail support will have fun reading and just deleting it afterwards. Anyways i call up the cust care and some lady speaks to me in a language which sounded like english and it took me some time to understand what she was telling me. I asked her why few channels were working, the answers werent convincing enough but i was already fedup of this and wanted to get NEO-sports at any cost. The lady goes on to tell me that i need to buy a recharge coupon an d the monthly charge is 45 or 40 somthing. I go out spend half an hour to get a BIG TV coupon and come back and call up the CC and this time i get to know that il have to subscribe for a minimum period of 6 months. Isnt that great..?? Now couldnt the lady over the phone told me that while i spoke to her. Now this is called real "Customer Care". After this whole scenario im just done with this service and will be moving on to some other service which i atleast hope is better if not worse.
Thanks for the excellent service RELIANCE.