Reliance Big TV — SET TOP BOX NOT WORKING
we bought a BIG TV connection on the 2nd of September 2008. We were pormised that the installation would be done in 48 hours, the and the work order number given to us is 0000000000911162. The Set top box was installed after 7 days. We could watch the TV till 16th night of September. After that there was a black screen display and there was nothing visible on the TV Screen. We made the first complaint on the 17th of September at 7:30 AM 2008, We were promised that the issue would be resolved within 48 hours. Since then every day we are contacting the customer care of BIG TV at 1-800-200-9001. We were given a compliant # 76015207. The customer care people promised us that the issue would be resolved by the Engineer who come and would visit us. On 21nd we spoke to a manager called Joshua and he promised that the issue would be resolved by 22nd of September 2008 10 AM in the morning. We have a call recorded and the manager also said we could take the conversation as a piece of evidence to the consumer court. On 22nd Sep 2008 we contacted the customer care again as there was no response from their side, and spoke to a manager called Ashwini from Bangalore Customer Care Center. She again made a promise to get the issue resolved by the 23rd. On 23rd of September we called back the Customer Care of Reliance BIG TV as there was no action take till then and spoke to a Represantative called Asha Reddy and she took a new complaint and she took it for the remote which is not having any problem in reality. The complaint # is 76456915. When ever We call the customer care of BIG TV the Reponse is very RUDE and ARROGANT. They promise us 24-48 hours time and have been promising the same for the past 15 days. This issue is still not resolved and the date today is 02nd of October 2008. WE WANT JUSTICE.
WE ARE WASTING OUR TIME AND ENERGY. We have invested 1990/- RS on this and not getting the value for our money. MENTAL AGONY and PHYSICAL STRESS. CAlling the Customer care for Reliance BIG TV and in return getting insulted.
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