[Resolved] Reliance Big Tv — SET TOP BOX NOT WORKING | |
we bought a BIG TV connection on the 2nd of September 2008. We were pormised that the installation would be done in 48 hours, the and the work order number given to us is [protected]. The Set top box was installed after 7 days. We could watch the TV till 16th night of September. After that there was a black screen display and there was nothing visible on the TV Screen. We made the first complaint on the 17th of September at 7:30 AM 2008, We were promised that the issue would be resolved within 48 hours. Since then every day we are contacting the customer care of BIG TV at[protected]. We were given a compliant # 76015207. The customer care people promised us that the issue would be resolved by the Engineer who come and would visit us. On 21nd we spoke to a manager called Joshua and he promised that the issue would be resolved by 22nd of September 2008 10 AM in the morning. We have a call recorded and the manager also said we could take the conversation as a piece of evidence to the consumer court. On 22nd Sep 2008 we contacted the customer care again as there was no response from their side, and spoke to a manager called Ashwini from Bangalore Customer Care Center. She again made a promise to get the issue resolved by the 23rd. On 23rd of September we called back the Customer Care of Reliance BIG TV as there was no action take till then and spoke to a Represantative called Asha Reddy and she took a new complaint and she took it for the remote which is not having any problem in reality. The complaint # is 76456915. When ever We call the customer care of BIG TV the Reponse is very RUDE and ARROGANT. They promise us 24-48 hours time and have been promising the same for the past 15 days. This issue is still not resolved and the date today is 02nd of October 2008. WE WANT JUSTICE. WE ARE WASTING OUR TIME AND ENERGY. We have invested 1990/- RS on this and not getting the value for our money. MENTAL AGONY and PHYSICAL STRESS. CAlling the Customer care for Reliance BIG TV and in return getting insulted. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 37 Comments | |
Comments
yes that all true set top box wand every time standby but any one off stb restart and first instal pro but now stb not on thy tell first pay and comp
iam big tv customer for past 10years recently i june upgraded to hd but it is not working from past 15 days i called cutomercare many times and also i sent mails but they have not responded, customer care people ready answer that they don't have settopboxes stock, i strongly recomend not to buy reliance bigtv as they don't provide minimum service to there customer.
Smart card number:[protected]
The Reliance Set Top Box is not working and needs to be replaced .
Its been more than 3 months I have complained to customer care and regularly (once in a week wasting hours of time just to speak) asking for update. Every time I am getting the same response saying "Set top box is out of stock" and your customer care associate asks for 24hrs time claiming they will escalate the issue and get it done.
On 13th May 9:50 PM Some one by name Naveen claiming himself to be Head of South (Customer care department) assured that he will be sending the set top box within 24 hrs if not I can sue Reliance.
I am fed up of your service and don't need your Reliance Digital Tv connection any more (I will not buying any of the Reliance products in future) and will be switching to a new service provider.
Kindly refund the balance amount of my account ASAP. At least don't make me wait for the refund also.
I should get refund within a Week otherwise will be filing complaint in Consumer Court.
The Reliance Set Top Box is not working and needs to be replaced .
Its been more than 3 months I have complained to customer care and regularly (once in a week wasting hours of time just to speak) asking for update. Every time I am getting the same response saying "Set top box is out of stock" and your customer care associate asks for 24hrs time claiming they will escalate the issue and get it done.
On 13th May 9:50 PM Some one by name Naveen claiming himself to be Head of South (Customer care department) assured that he will be sending the set top box within 24 hrs if not I can sue Reliance.
I am fed up of your service and don't need your Reliance Digital Tv connection any more (I will not buying any of the Reliance products in future) and will be switching to a new service provider.
Kindly refund the balance amount of my account ASAP. At least don't make me wait for the refund also.
I should get refund within a Week otherwise will be filing complaint in Consumer Court.
When we are trying to use the big tv set top box it is showing loading for 30 -40 min until it is switched off, then again loading loading screen only appears.
We have tried numerous times customer care number but no response. After 30 min they disconnect our call. Pathetic service. Our no is[protected]. We r very furstated. Please send technician asap.
Mr jagdish
[protected]
We have tried numerous times customer care number but no response. After 30 min they disconnect our call. Pathetic service. Our no is[protected]. We r very furstated. Please send technician asap.
Mr jagdish
[protected]
DERASIRMYBIGTVNO[protected]HASNOTBEENWORKINGSINCELAST12DAYSDUETOSETTOPBOXDEFECT....⇄
ITHEREFOREREQUESTYOUTOTAKENECESSARYACTIONATTHEEARLIEST.
REGARDS
KRAMTIAL
[protected]
ITHEREFOREREQUESTYOUTOTAKENECESSARYACTIONATTHEEARLIEST.
REGARDS
KRAMTIAL
[protected]
I logged a complain on 11 /10/2014 and technician came on 28/11/2014.He changed our set top box.Due to suspended account we were unable to check that on the same time when he changed that box.After that we found the voice from settop box was not working. We contact customer care and they log new complain on 30/10/2014, but still no body visited or call us.When we talk to customer care they sent a mail but nothing is moving in this case. my smart card no.[protected]
Dear Sir,
After repeat complaints over phone still the set top box installed at my home is not working. Please look in to this asap.
Smart Card No.[protected]
Cell: [protected]
After repeat complaints over phone still the set top box installed at my home is not working. Please look in to this asap.
Smart Card No.[protected]
Cell: [protected]
RELIANCE BIG TV - SET TOP BOX IS NOT FUNCTIONING FOR THE SMART CARD NUMBER[protected],
PLEASE TAKE THE NECESSARY ACTION TO RESOVE THIS COMPLAINT.
L. CHIDAMBARA RAO
[protected].
PLEASE TAKE THE NECESSARY ACTION TO RESOVE THIS COMPLAINT.
L. CHIDAMBARA RAO
[protected].
There is no power in the set top box
Reliance Big TV — Not picking call
The relaince customer number given on official website is fake i.e. ICICI bank number. And the 2nd number is not working they are not picking any call when call is made to customer care.Not able to watch TV with Reliance BIG TV connection.
Not able to watch TV with Reliance BIG TV connection.Please send your Engineer asap. Regards, Ujjwal Mobile No.[protected]/[protected] Dear Sir
My set up box is not working from 15-9-17 I have called to customer care several time no one is responding kindly resolve the problem.
details are given below
No:[protected]
My set up box is not working from 15-9-17 I have called to customer care several time no one is responding kindly resolve the problem.
details are given below
No:[protected]
Respected sir,
I am a customer of Big TV, my smart card number is[protected].
My set up box of big tv is not getting power on for the last 4 days, I made a call to customer care on 16 SEP-2017 and i was tried to lodge a complaint on the above issue, but during customer care call they are not connecting to service department and not receiving any compliant. Please see this issue resolve at the earliest.
I am a customer of Big TV, my smart card number is[protected].
My set up box of big tv is not getting power on for the last 4 days, I made a call to customer care on 16 SEP-2017 and i was tried to lodge a complaint on the above issue, but during customer care call they are not connecting to service department and not receiving any compliant. Please see this issue resolve at the earliest.
Not able to watch TV with Reliance BIG TV connection.
Respected sir,
I am a customer of Big TV, my smart card number is[protected]. My set up box of big tv is not getting power on for the last 10 days, I made a call to customer care on 12 SEP-2017 and i was tried to lodge a complaint on the above issue, but during customer care call they are not connecting to service department and not receiving any compliant till date. I have recharged with Rs: 500/ two days before my set up box not functioning through net banking. I am not interested with big TV henceforth my money should be deposited back.
with regards
Respected sir,
I am a customer of Big TV, my smart card number is[protected]. My set up box of big tv is not getting power on for the last 10 days, I made a call to customer care on 12 SEP-2017 and i was tried to lodge a complaint on the above issue, but during customer care call they are not connecting to service department and not receiving any compliant till date. I have recharged with Rs: 500/ two days before my set up box not functioning through net banking. I am not interested with big TV henceforth my money should be deposited back.
with regards
my smart card no.is[protected] my set up box is blinking and not working pls. help me cc is not respond
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Respected sir,
Iam a customer of Big TV, my smart card number is[protected].
My set up bos of big tv is not getting power on fo rthe last 4 days i made the first complaint on 10 Nov 09 and i was given a complaint number[protected] and told that with in 24 hrs the technical staff will call me and visit me. i did wait for 24 hours but no calls and no visit from the Big tv technical people. Then i again made a complain on 19 Nov 10 Complaint number[protected] Today is 20 Nov nobody has came yet. And my acount is getting didected day by day were as iam not provided with any service.
It is pertinent to mention that
(1) Being a customer iam cheated by the promise of the customer care excecutive that "the complaint will be attneded in 24 hours"
(2) Relliace Anil Dhirubai Ambani Group is using my money for a service which is not given to me.
I hope and wish a possitve action will be taken from your end
Yours Faithfully
mohd hanif