[Resolved] Reliance Broadband — bill generation after withdrawing connection & deny to issue NO DUES CERTIFICATE by reliance broadband | |
Dear sir/madam, warm regards, Myself Pinkki Manohar R/O D-26/C, Rajpur Khurd near Tivoli Garden, New Delhi-110068. I'd been using reliance broadband since 11th June 2008. My user id was :[protected]. I always suffered due to poor services by the firm. Finally I decided to terminate/withdraw my connection & I forwarded request to reliance on 24th March, 2009. They told me that within 15 days my services will be terminated. I called them so many times after that my services terminated on 10th/12th April & it was confirmed to me by them via phone call. After that, I got a bill of Rs.852/- for April to May, 2009. After termination, why they are sending me such nonsense bills? There is no use of customer services. I called several times but each time they say to call next time as their systems are under upgradation. I asked them for NO DUES CERTIFICATE after having cleared my last payment. But they refused and said that they do not issue such certificates. But I think they must provide NO DUES CERTIFICATE to withdrawers. I'd always observe that they call on time only regarding bill payments but they do not respond to customers when customer need their service. Moreover, when I was using their service I suffered discontinuance of broadband even after paying my bills ontime. Please its my request to consumer forum that they should take some immediate action against them & these service providers should learn to call and assist their customers on time not only for bills but seriously to help them out. Actually these service providers need to improve their service if they want to establish their firm for a long time. Thanks & regards, Pinkki Manohar Email: [protected]@rediffmail.com [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
hello mahesh ji,
warm regards,
I saw ur comment very late. Thanks for your comment. I sorted out the situation very well. Reliance analyzed my bill statements and found my objection right. Though they took action late ( after 7-8 months) but finally they found themselves guilty. I liked that thing and also I appreaciated them for this. Later on I realized that it was the mistake of the staff actually. Most of the time, the employees do not pay attention to their duty and we customers directly accuse the brand. Now, whenever I face poor services, I talk to the staff directly and tell them not to spoil their brand image. If no action takes place, then simply I forward email to the corporate house of the concerned brand. I always got replies from corporate heads and thereafter I found that if we contact the senior departments, then they definitely pay attention to the complaints.
warm regards,
I saw ur comment very late. Thanks for your comment. I sorted out the situation very well. Reliance analyzed my bill statements and found my objection right. Though they took action late ( after 7-8 months) but finally they found themselves guilty. I liked that thing and also I appreaciated them for this. Later on I realized that it was the mistake of the staff actually. Most of the time, the employees do not pay attention to their duty and we customers directly accuse the brand. Now, whenever I face poor services, I talk to the staff directly and tell them not to spoil their brand image. If no action takes place, then simply I forward email to the corporate house of the concerned brand. I always got replies from corporate heads and thereafter I found that if we contact the senior departments, then they definitely pay attention to the complaints.
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mahesh kumar
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