Reliance Broadband — Even after paying my inernet usage bill on 16 / 08 / 2008 , till date the issue is pending ,comapliant No :74542898.

Hi,

As Iam Balaji Singh.Y here from Bangalore Banaswadi, I have really faced lot of problems with reliance broadband connection.

Thought I paid the bill (Receipt No : 20323, Rs.1360 ) on 16 / 08 / 2008, yet till now my connection did not get activated.

I came to know this problem only on 24 / 08 / 2008 when I called up customer care of reliance with an doubt anticipation or to give a last try.

And I really felt bad about how reliance works, why because without my knowledge they have suspended my connection, though paying the bill, so I raised a compliant on date 24 / 08 /2008 on this issue and the complaint No is 74542898.

And before I could know it’s the provider fault (Reliance Broadband provider) the amount of stress and strain that I faced is endless why because I thought there might the problem of virus due which uninstalled

my Operating System (OS ) and installed it once again, but still it was not working, then what I thought is their might the problem with the Internet Explorer, so I reinstalled it with much difficulty, but still this to gave

a big hand and I upgraded IE 5 to IE 6 and then IE 7, but still the problem persisted as same, so at last I took it to my EDS team and made them to reinstall the whole OS once again freshly.

And I was ashamed that I did not attend 5 standoff meetings and concalls, this really triggered my temper and that on 24 Aug 2008 I gave a last try by calling to reliance customer and I found that its not my

problem or my laptop problem but it’s was reliance problem (“reason my account status was in suspended mode).

And now it’s me I will teach reliance what is sufferings from customer side when certain things happen like this.

I more bad thing is that false promises were made by the customer executives stating that my problem will be solved in 72hrs, but till date its under suspended state. Even more I was back of reliance customer care

asking for things and status daily its really very strange and this had created Mind blocking issue for me with respect image/scope of me in company mentally and physically.

And after me calling more then 10 times to customer care the status is the just same and my problem till date is not solved, so I am lodging an complaint in CONSUMER COURT regarding this.

And no one from reliance had informed me about my internet connection status prior to suspended mode or to say no intimation was given to me in any form prior.

And more over I had called up many times to reliance people like Mr. Krishna Murthy ( ph no :[protected], Lakshmi V (Ph :[protected],[protected] but every body wants to just escape from situation,

slip away and putting problems on other departments, but no body took initiative on my complaint number[protected] till date .

Mr. Yashodhar he is from the billing dept he is not picking up his mobile or landline ( [protected],[protected] I tried so many times though its ringing he is not picking up, I don’t understand what strange kind

of persons reliance company is having him into job.

Though having reliance internet connection at home what is use its not working due to suspended state for which I had to browse outside and unnecessarily I had bear the expenses of browsing and for reinstallation of OS and Internet Explorer on to my laptop

With Regards,
Balaji Singh.Y

Mobile No : [protected]