[Resolved]  Reliance CDMA — SMS service is not working

Address:

Karnataka

From:
"sareen donepudi"<[protected]@rediffmail.com>

To: <[protected]@relianceada.com>

Subject: Fw: RE:'Reliance=[protected]'Reference to your e-mail

Date: Sat, 02 Jul 2011 09:12:17 IST
Cc: <[protected]@relianceada.com>,<Rcomappellateauthority.[protected]@relia...⇄

Dear Sir/Madam,

Still the problem is not yet solved please help me whom i have to contact Sir/Madam to solve the issue.
Regards,
Donepudi.Sareen

-- Original Message --

From: "[protected]@relianceada.com" [protected]@relianceada.com
To: "sareen donepudi" [protected]@rediffmail.com
Subject: RE:'Reliance=[protected]'Reference to your e-mail

Treat yourself at a restaurant, spa, resort and much more with Rediff Deal ho jaye!
Dear Customer,


Thank you for contacting Reliance Customer Care.

We regret the inconvenience caused.

This is with reference to your e-mail regarding SMS Issue. Kindly note that your request is registered vide Service Request ID[protected]. We are working on it and will respond to you in next 3 days.


Regards,

Roshni Thomas
Customer Care
Reliance Communications

-----Original Message-----
From: sareen donepudi ([protected]@rediffmail.com)
Date: Saturday, June 25, 2011 02:29 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com)
Subject: Re: RE: Reference your e-mail

Dear Sir/Madam,

1.i am Facing problem with All Numbers
2.MDN of the sender is [protected]
3.City of the sender is from all the places in karanataka and andharapradesh when i am in travling .currently in bangalore.
4.Error Message on the sender’s handset is Message i not sent.
5.Make of the Handset of Reliance Mobile users:LG Model No:-lg-rd3510,FCC ID:-BEJRD3500,S/N :-812cyas2279952,RSN:-rlghs[protected] rc1
6.Alternate contact number:-
7.Best time to contact you at the alternate number is morning 06am to 09am or 08pm to 11pm in any day

Regards,
Sareen.Donepudi

On Fri, 24 Jun 2011 14:28:51 +0530 wrote
>

Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret the inconvenience caused.


In response to your e-mail regarding SMS issue, we would request you to revert with following details:


Facing problem with All Numbers/Particular number:

MDN of the sender with STD code. (STD Code is not required for 93 Migrated customers):

MDN of the receiver with STD code. (STD Code is not required for 93 Migrated customers):

City of the sender. (Country in case of international message):

City of the receiver:

Error Message on the sender’s handset. (Display message after sending SMS):

Make of the Handset of Reliance Mobile users:

Alternate contact number:

Best time to contact you at the alternate number:We would require the same to assist you better, since we tried contacting on the number provided by you but were unable to reach you.

Regards,

Sharad Navgare
Customer Care
>Reliance Communications

-----Original Message-----
>From: sareen donepudi ([protected]@rediffmail.com)
>Date: Wednesday, June 22, 2011 08:29 AM
>To: [protected]@relianceada.com ([protected]@relianceada..com)
>Cc: [protected]@relianceada.com ([protected]@relianceada.com); rcomappellateauthority.[protected]@relianceada.com (rcomappellateauthority.[protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com)
>Subject: harassment in customer care.Mobil No[protected]

Respected Sir, Madam,
>On 20/04/2011 I am in hospet I need to send the SMS urgently but sms was unable to send to any number. When I contacted your web world in hospet they said plz recharge with SMS pack and regular balance recharge. I did the same thing but still the problem is not solved. They registered complaint stating that SMS SENDING problem with this no. customer care exe says that within two days the problem is going too solved. But till date the problem is not solved when I contact customer care the same story is repeated. Details of the complaints given below plz help me to resolve the issue sir/madam.
>
>Mobile NO:-[protected]
>
>Name of the customer: - Donepudi Sareen, Connection from:-Karnataka circle..
>
>1.20/04/2011 complaint given from hospet reliance web world
>2.23/04/2011 complaintno[protected]
>3.26/04/2011 complaint no[protected]
>4.27/04/2011 complaint no[protected]
>5.07/05/2011 complaint no[protected]
>6.08/05/2011 complaint no[protected]
>7.13/05/2011 complaint no[protected]
>8.03/06/2011 complaint no[protected]
>9.21/06/2011 complaint no[protected],[protected]
>
>Yesterday when I went to Reliance web world they said that the name is also having spelling mistake plz correct the name Sir/Madam.
>
>Regards,
>Sareen.donepudi