Reliance Communications — Data card bill
Djdj220587 on Jul 12, 2013
To CEO of Reliance Communication,
This is regarding a bill payment for the account which is already closed. I had taken a postpaid connection with netconnect data card No.9320063241 in 2011 ending..I was a regular payer and paid all bills on time with full amount. However there was disputed bill for March or April 2013, where I was charged wrongly..I had checked the usage on the My services portal and it was showing that I was still having the allowance reaming on the last day of the billing cycle date. However when the bill was generated, it showed that I had used more then allowance and was charged around Rs 1000 more.
I called customer service and informed the details, there was no resolution provided. I said that I am ready to pay the normal bill amount, they did not agree and I said that they can cancel the connection, or I can pay the normal charge.
As there was no resolution provided I din pay the bill, and they kept charging after that, I contacted 4 to 5 times for the same issue, no response.
Now they are sending me a bill of Rs. 2281/- with a letter given below:
This is inform you that your payment of Rs. 2281/- Is due of your Reliance DATA_HSD No.9320063241 having Account No/CAF No 500003187876
Kindly clear the dues on before 18 July 12, 2013 to avoid the legal action.
Online payment is not possible.
You can make the payment by Cash/DD/Cheque by visiting any one of Reliance Store/World.
For Assistance, Payment pick up and NOC you may contact Ragini-7738182590 & Rajesh-7738489014
Form OM SAI ENTERPRISES
On behalf of Reliance Communications Ltds
Please look into this matter.
I would have paid all the bills amount if I was billed correctly.. Also I was told that I will not be charged if the account is suspended still they were charging..
Waiting for your reply
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