Reliance Communications — issue of double connection in the name of two different persons

Address:

West Bengal

My name being Nishant Agarwal,a resident of siliguri,and around one and half month back i had visited kolkata, and from there i had purchased a new reliance gsm connection sim card, and after my submission of documents, the shopkeeper had told me within two hours the connection will get activated, and when i returned siliguri it was for five days that my connection was not getting activated.then i gave a call to the shopkeeper from whom i had purchased the sim card,and after making him understand the issue he told me that there is a ring going in the reliance gsm connection which i had purchased,then i told him thats not possible as the sim card was in my hand,and then even i tried up in same reliance connection which i had purchased and it was really shocking to hear a person receiving the call in the connection issued to me.it was then clear that there was a same connection with two names.i then had a second talk to the shopkeeper and he made talk to a reliance sales person, and that person asked me my alternative number and to clearify my problem in few days.i got a call from reliance centre in few days at my alternative contact number and they said me that "they will issue me a second number in the same sim card", but after that there is no response from the reliance team nor the shopkeeper and its around one and half month since.the gsm connection number issued to me is"[protected]" and my alternative contact number being "[protected]" which i have transferred to vodafone through number portabilty which was previously reliance.please help me out in some manner if possible.thank you.