Reliance Communications — REGARDING 3G DATA

Address:East Sikkim, Sikkim

I PURCHASED A RELIANCE 3G SIM([protected]) AND SUBMITTED ALL THE REQUIRED DOCUMENTS.
I WAS INFORMED THAT IF I DO AN FRC(FIRST RECHARGE) OF 103 ,I WILL BE AWARDED WITH 500MB 3G DATA ON THE SPOT AND WITHIN 72 HRS I WILL BE AWARDED WITH 2.5GB OF 3G DATA IF I USE THE SIM IN AN UNIVERSAL DONGEL.
I AM USING THE SIM IN AN UNIVERSAL DONGEL (MICROMAX) FROM THE DATE OF PURCHASING THE SIM.
BUT IT HAS BEEN ALMOST 3 WEEKS OF MY PURCHASE,AND STILL I HAVENT GOT THE 2.5 GB 3G DATA.
I CONTACTED THE CUSTOMER CARE BUT THEY SAID THAT THEY DIDN,T RECIEVE MY DOCUMENTS.....AND SAID THAT TO CONTACT THE RETAILER FROM WHERE I PURCHASED THE SIM.
I CONTACTED TO THE RETAILER AND HE SAID THAT HE HAS ALREADY SENT MY DOCUMENTS.

MY VALIDITY IS GOING TO GET OVER ON 25TH FEBRUARY 2012.
I DONT KNOW WHAT TO DO AND I REALLY FEEL LKIKE CHEATED.
SO KINDLY SEE MY PROBLEM AND PLEASE REPLY AS SOON AS POSSIBLE.

THE FOLLOWING ARE MY DETAILS:

ASIF KHAN

CONTACT NUMBER: [protected]
EMAIL: k.[protected]@yahoo.com
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On 13th October, 2011 i purchased a Reliance GSM SIM card of 3G data plan with submitting all the requisite documents and photographs. As per terms & conditions, with the FRC of Rs.103 the company promises to give 3 GB data in two breakups, 100 MB data is credited in customer's account at the time of activation itself and remaining data is credit within next 72 hours of activation. I received 100 MB 3G data at the same day of purchasing. However, as of now[protected] i have not received the remaining data which i m entitled to. I called up Reliance customer care several times to register my complaint. They gave me the complaint no.[protected] and ensured that it will be resolved in next 72 hours. Now the stipulated time has already elapsed but nothing has been done till now in this effect. Whenever i remind them about my inconvenience, they just ignore it by saying that "system is on upgradation, call after sometime" or "wait for some more time". I am a management student and this behavior of Reliance is very humiliating and harassing for my studies.
I, therefore, request the concerned authority to help me and do the needful. For that, i shall always owe his/her gratitude.

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