[Resolved]  Reliance Communications (Mobile) — Caller Tune Charges withou Customer Request (Cell-[protected])

Reliance / Mobile — Dispute In Bill

I am having Reliance Corporate A/c /(Number - [protected]). I am facing few issues which are below :-

1. On 12th March, 2008, after getting my dues details from Reliance Webworld, East Of Kailsh, I have transferred Rs.4818/- from my HDFC Bank thru Netbanking.

Bank Statement & Reliance - View Online Transactions). Both are showing that amount was reduced from my HDFC A/c & Reliance has received the amount.
But my Outgoing Calls were blocked since yesterday 8th April, 2008 night . I spoken to Customer Care today 9th April, 2008 morning. I was told that my previous dues of Rs. 4729/-
were still pending and my last transferred amount is not reflecting in Reliance System. What is fault of mine ??

2. Our office address got chaged from L-11, South Extn.-II, New Delhi to A-34, 1st Floor, Kailash Colony, New Delhi-48. Intimation on Letter Head was given to Relinace Webworld @ South
Extn.-II. But still I am not geeting my Bills on our New Office Address.

3. While checking my bill details on Reliance Site, it doesn't show correct picture. Find attached herewith screen shot of Reliance Site (Reliance Bill Details) by using my phone number and
password. What I can do in this ??? Will Customer tell Reliance to get it checked ?? If Yes, I had informed your customer care last month only but why still the situation is same???


Reliance made this portal for Customers and Customers are being cheated. Request please help me on above issues

hi im faizul i want my post paid bill my no is [protected] my company name kall kwick device pvt ltd lucknow

Reliance Communications (Mobile) — Bill dispute, Deficiency in service

Dear Sir / Madam,

I have reliance post paid connection (No. [protected]). Few months back I had requested Reliance to discontinue one of the packages (Unlimited Finance Pack) on my number which costs Rs. 99 per month. In spite of repeated requests made to Reliance, I am still receiving bills with Unlimited Finance Pack charges. When contacted Sinhgad Road Reliance Web World personally I was told that they have taken my request and the pack would be discontinued on my number and also as a compensation Rs. 100 worth of SMS charges would be waived monthly for next six months. Still this month's bill shows the inaccuracy. I have lodged a complaint many times on phone and on their web site but no response. Now my outgoing calls have been deactivated causing inconvenience to me. The concerned request numbers are 96687000, 91307494.

Request your intervention as I am suffering due to deficiency in service and lack of appropriate attention towards customer grievances by Reliance Mobile.

Regards,

Rahul D. Jinralkar
[protected], [protected]
Pune, Maharashtra.

Reliance Communications (Mobile) — Customer Care (?) Cares *&%$ for its customers

I have been using Reliance Mobile number ([protected]) since 5-6 years now. I have never had this issue with their people till they changed my billing due date from 5th of a month to 29th of a month, that too without informing me.

These people at call center start calling me to pay my bill since 25th of every month. After repeat requests which eventually became very ugly conversations over a time, they still wont stop calling since 25th and will go on till you wont pay, which is not before 2/3rd in my case as I am salaried employee.

Not only this staff at Borivali Webstore is Mannerless, but is also such a put off, that eventually they have pushed me to think of abondining this number which I have been using this since a long time now. I have decided to gradually stop using this number and for my peace of mind, I dont mind even if my investment of Rs 16000 for a HTC phone goes waste in just 6 months.

Reliance staff from Borivali Webstore is succesful in pissing me of and truly wish that this company keep loosing customers purely becasaue of their customer service staff.

They nailed me down with my above decision when they sent a personn over to my house to collect a mere Rs 650 when my credit limit is more than Rs 2500..

I truly wish Reliance Communications guys be doomed, soon.

Ritesh Trivedi