[Resolved]  Reliance Communications Mobile — Wrong Billing

Address:

Mumbai Suburban, Maharashtra

A letter RCOM/CRO/AUG-12/3336 Dated 04/08/2012 was sent to me from Advocate Shadab Peerzade on instruction of his client Reliance Communications..
In the subject matter please note the following :
1) I was a customer of Reliance Communications for more than 12-13 years. My Account Number was [protected] and MDN No [protected]
2) On 12th March 2012, I requested for porting of my Mobile service under Porting request number RM744462
3) My porting was approved by the Reliance Communication on 22/03/2012. An SMS to this effect was sent to me by Vodafone at 01:03:34 AM of 22/03/2012
4) My services with Vodafone was started w.e.f from 22/03/2012. An SMS to this effect was sent to me by Vodafone at 11:40:56 PM on 22/03/2012.
5) Hence since 22/03/2012, I ceased to be a customer of Reliance Communication. No calls were made on Reliance network nor any services of Reliance Communications were availed by me thereafter under the said Relationship Number.
6) My first call from Vodafone was made on 23/03/2012.
7) I paid an amount of Rs. 271.00 in Cash on 27/03/2012 to Reliance Communication.
8) A bill dated 25/04/2012 (Bill No.[protected] was sent to me. In this bill I was asked to pay Rs. 279.78 (rounded off to Rs. 280.00).
9) This bill was raised for period 25/03/2012 to 24/04/2012 and included Monthly Rental Charges, RWorld Rental and SMS Pack for the period mentioned in point (8) as above.
10) It is worthwhile to note that in the same bill it has been clearly mentioned that my previous dues of 271.27 has been paid as pointed out in point (7).
11) So I was asked to pay for the period when I was no longer customer of his client as pointed out in points (3-6).
12) I was sent another bill next month number[protected] Dated 24/05/2012.
13) In this bill I was asked to pay Rs. 280.05 of Previous Bill and 223.82 of Present Bill totaling to Rs. 504.00 This is the amount for which a legal notice of recovery has been sent by Mr. Peerzade.
14) Needless to say that this Bill, as before, was also for the period when I was no longer a customer of Reliance Communications.
15) Fed up with continued unwarranted and untenable reminders / bills. I sent an email to Reliance informing that I am no longer their customer.
(Reliance=[protected]
16) I again sent them another email ('Reliance=[protected]').
17) From the context of the mails, it may be noted that one department of Reliance was unaware of other department's doing. They were non cooperative to say the least and expected me to take troubles to prove that I was no longer their customer.
18) There is total lack of inter departmental communication in Reliance Communication.
19) I have time and again asked Reliance to inform me the exact date of termination of my services. So far I have not received any definite answer. In fact they have openly admitted that they are unable to furnish the information.
20) I have received an email from Vodafone which clearly mentions that my services on Number [protected] were started on 22/03/2012. (Vodafone Service Request Number:[protected].)
21) This again proves my point that the above mentioned bills raised by Reliance for Period 25/03/2012 onward is illegal as at that time I was no longer their customer.
22) Complaint No 'Reliance=[protected]' and 'Reliance=[protected]' have also been made.